Taffy Young
Winter Haven,FL
Summary
“Associate of Science in Medical Assisting:” (AASMA) Certified Medical Assistant with 4+ years of experience providing patient care in a fast-paced primary care office setting Skilled in administering medication, taking vital signs, and performing medical tests. Demonstrated ability to maintain patient confidentiality and follow strict medical protocols. "Customer service-oriented professional with 3 years of medical billing experience. Pays close attention to detail and with strong clinical skills and commitment to patient care. Prepared to support healthcare teams with diagnostic procedures, phlebotomy, and patient assessments. Known for collaboration and adaptability in fast-paced environments. Reliable with focus on achieving optimal patient outcomes and enhancing team efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Upperline Health
11.2024 - Current
- Administered patient care by performing vital signs, EKGs, and laboratory specimen collection.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Educated patients on treatment plans and medication management to enhance compliance.
- Coordinated appointments and managed patient flow to improve clinic efficiency.
- Implemented infection control protocols, enhancing safety standards across the practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
Certified Clinical Medical Assistant (CCMA)
Watson Clinic
09.2020 - 08.2024
- Supplies: Inventory, order, and restock medical and office supplies
- Appointments: Schedule appointments and interpret and verify provider orders
- Records: File and update medical records
- Communication: Answer phones and relay messages to appropriate staff
- Correspondence: Manage patient correspondence
- Patient care: Greet patients, show them to the exam room, and help them get ready to see the doctor
- Exams: Assist doctors during physical exams, take vital signs, and prepare patients for x-rays and electrocardiograms
- Medications: Prepare and administer medications, dispense medications, and authorize drug refills
- Laboratory: Prepare laboratory specimens, perform basic laboratory tests, and dispose of contaminated supplies
- Other: Remove sutures, change dressings, and perform CPR
Medical Billing Specialist
Tampa Spine and Wellness
10.2016 - 03.2018
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
- Processed insurance claims efficiently, ensuring accurate billing and timely reimbursement.
- Analyzed patient accounts to identify discrepancies and resolve billing issues.
- Collaborated with healthcare providers to verify patient eligibility and benefits.
- Implemented improvements in billing procedures, enhancing operational efficiency.
- Trained new staff on billing software and compliance regulations to ensure accuracy.
- Monitored claim submissions and follow-ups, reducing outstanding balances significantly.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
Prep Specialist
Red Lobster
03.2007 - 02.2016
- Developed and implemented training programs for new staff to enhance service quality and efficiency.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Coordinated team schedules to ensure optimal staffing levels during peak hours, improving operational flow.
- Streamlined inventory management processes, reducing waste and ensuring product availability for menu items.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
Education
CCMA - Medical Assisting
Southern Technical College
Auburndale, FL01.2020
Associate of Science - Medical Assisting in Medical
Southern Technical College
Orlando, FL08.2023
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL01.2016
Skills
- ICD-9-CM
- HCPCS
- CPT
- ICD-10-CM
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS
- Medical Office Experience
- Vital signs
- Examination preparation
- Clinical documentation
- Medical office procedures
- Immunization administration
- HIPAA compliance
- Specimens collection and processing
- Patient scheduling
- Medical terminology
- Laboratory procedures
- Patient care coordination
- Patient assessment
- Insurance verification
- Autoclave
- Medical billing
- Medical terminology proficiency
- Medical office administration
- Sterilization techniques
- Procedure assistance
- Knowledgeable in Microsoft Word – Type 40 WPM
Accomplishments
- Recognized for outstanding dedication to patient care.
- Supervised team of 5 staff members.
- Recognized for going above and beyond the call of duty.
Certification
- Certified Medical Assistant
- Medical Coding Certification
- Certified Pod x-ray Assistant
- Basic Life Support
Timeline
Certified Clinical Medical Assistant
Upperline Health
11.2024 - Current
Certified Clinical Medical Assistant (CCMA)
Watson Clinic
09.2020 - 08.2024
Medical Billing Specialist
Tampa Spine and Wellness
10.2016 - 03.2018
Prep Specialist
Red Lobster
03.2007 - 02.2016
CCMA - Medical Assisting
Southern Technical College
Associate of Science - Medical Assisting in Medical
Southern Technical College
Diploma - Medical Billing and Coding
Ultimate Medical Academy