Taffy Cole
O’Fallon,MO
Summary
Results-driven office operations expert with experience driving efficiency and productivity in dynamic environments. Proven track record of success in personnel management, human resources, payroll administration, and comprehensive administrative support. Adept at navigating complex workflows, leading teams, and ensuring seamless day-to-day operations.
Overview
20
20
years of professional experience
Work History
Regulatory Affairs Coordinator
Saint Louis University
St. Louis, MO
10.2022 - Current
- Coordinate and oversee regulatory processes for clinical trials
- Manage regulatory activities and prepare submissions to Sponsor and IRB
- Maintain knowledge of federal, state, and institutional guidelines for clinical trials
- Provide guidance and training to research staff to ensure compliance with rules and regulations
- Oversee study start-up activities, including reporting and communicating with stakeholders regularly
- Serve as a liaison assuring continuity of service and problem resolution
Administrative Assistant Intermediate
SSM SLUCare (Saint Louis University)
St. Louis, MO
07.2022 - 10.2022
- Provided high-level administrative support to high profile physicians, ensuring seamless day-to-day operations
- Managed complex calendars, coordinated domestic and international travel, and prioritized tasks to meet deadlines
- Maintained confidentiality and handled sensitive information with discretion
- Coordinated presentations
- Developed and implemented effective communication strategies to ensure clear and timely information flow
- Managed incoming and outgoing calls, billing, and supplies
- Drafted various documents, letters, and emails
Administrative Assistant II
Saint Louis University Hospital
St. Louis, MO
05.2016 - 07.2022
- Provided high-level administrative support to high profile physicians, ensuring seamless day-to-day operations
- Managed complex calendars, coordinated domestic and international travel, and prioritized tasks to meet deadlines
- Maintained confidentiality and handled sensitive information with discretion
- Coordinated presentations
- Developed and implemented effective communication strategies to ensure clear and timely information flow
- Managed incoming and outgoing calls, billing, and supplies
- Drafted various documents, letters, and emails
- Ordered gifts for employee milestones
Office Manager
Audiology & Hearing Center
Farmington, MO
07.2011 - 12.2015
- Provided high-level administrative support to the CEO, ensuring seamless day-to-day operations
- Coordinated domestic travel, and prioritized tasks to meet deadlines
- Maintained confidentiality and handled sensitive information with discretion
- Developed and implemented effective communication strategies to ensure clear and timely information flow
- Managed incoming and outgoing calls, billing, and supplies
- Drafted various documents, letters, and emails
- Managed daily office operations, supplies, inventory, and AR/AP
- Interviewed, hired, and trained new staff members
- Managed patient relations
- Created reports, transcribed dictation, and drafted correspondence
- Submitted claims and appeals
- Applied payments, adjustments, and denials into the medical manager system
Sales & Service Representative
Convergys
Arnold, MO
10.2009 - 07.2011
- Interfaced with customers via inbound or outbound calls or the internet
- Processed customer orders and resolved issues documenting in the CRM system
- Contributed ideas on ways to resolve problems to better serve the customer
- Responded to common customer work/service orders, inquiries, and requests
- Sold new services and retained existing services
Chiropractic Assistant
Reiter Chiropractic
Bonne Terre, MO
10.2004 - 07.2009
- Drafted reports and correspondence from dictation and handwritten notes
- Managed the reception area and responded to requests for information
- Obtained prior authorization and benefit information from insurance companies
- Researched and resolved billing and invoice issues
- Managed supply and inventory
- Completed patient intake including charting vitals, X-rays, and purpose of visit
- Assisted patients through therapies
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts
Education
Bachelor of Science - Organizational Leadership and Technology
Saint Louis University
Skills
- Team player
- Interpersonal skills
- Microsoft 365
- Teams
- Word
- Excel
- PowerPoint
- SharePoint
- Outlook
- QuickBooks
- Adobe
- Scheduling software
- Accounts receivable
- Accounts payable
- Human resources management
Accomplishments
- Researched and analyzed client complaints to identify and resolve issues
- Demonstrated proficiency in high-volume environments through multitasking
- Managed customer relationships effectively, identifying needs and resolving complex situations
Phone
cell, 573-315-8427
Professionallicenses
Missouri Notary Public, 07/13/25
Timeline
Regulatory Affairs Coordinator
Saint Louis University
10.2022 - Current
Administrative Assistant Intermediate
SSM SLUCare (Saint Louis University)
07.2022 - 10.2022
Administrative Assistant II
Saint Louis University Hospital
05.2016 - 07.2022
Office Manager
Audiology & Hearing Center
07.2011 - 12.2015
Sales & Service Representative
Convergys
10.2009 - 07.2011
Chiropractic Assistant
Reiter Chiropractic
10.2004 - 07.2009
Bachelor of Science - Organizational Leadership and Technology
Saint Louis University