TAFI MPOFU
Olathe,KS
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Service Consultant
Farmers Insurance
03.2020 - Current
- Provided information about service procedures and expected timelines.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
Sales Consultant
Angies List
08.2019 - 03.2020
- Contact service providers via phone to discuss Angie's List value proposition, products, and advertising options.
- Customize advertising packages based on the service providers needs, negotiate and handle objections as needed.
- Research service providers using internal notes, company website, and other public information.
- Knowledge of sales practices and sales metrics; and the ability to complete the entire sales process over the phone.
Customer Service Cashier
Holiday Ham
12.2018 - 08.2019
- Follow up on accounts receivables.
- Manage inventory, accounting, and balance register
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Customer Service Cashier
Academy Sports + Outdoors
02.2018 - 12.2018
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Applied conversational language abilities to connect with all types of individuals and better serve individual needs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed returned items in accordance with store policy.
Education
Bachelors Business Administration - General Studies
University of Kansas
Overland Park, KS05.2025
Associate of Arts - General Studies
Johnson County Community College
Overland Park, KS05.2017
Skills
- Multi-tasking
- Document review
- Account evaluation
- Time management
- Team collaboration
- Problem solving
- Proficiency in Microsoft office
- Issue Resolution
- Underwriting Understanding
- Inspection and Examination
- Quote Rates
- Manage Risk
Timeline
Service Consultant
Farmers Insurance
03.2020 - Current
Sales Consultant
Angies List
08.2019 - 03.2020
Customer Service Cashier
Holiday Ham
12.2018 - 08.2019
Customer Service Cashier
Academy Sports + Outdoors
02.2018 - 12.2018
Bachelors Business Administration - General Studies
University of Kansas
Associate of Arts - General Studies
Johnson County Community College
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