TAFONYA WINGFIELD
FORT WORTH,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Part-time Daycare Student Worker
Creative Children's Home Care
2023.04 - Current
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Stay-at-home Parent
Sekani Enterprise LLC
Fort Worth , Texas
03.2021 - Current
- Managed varied and demanding array of tasks and responsibilities, from household cleaning and maintenance tasks to daily meal preparation, ensuring management of schedules and deadlines.
- Oversaw household financial matters, including creating budgets, tracking expenses, carrying out necessary payments, and finding cost-saving strategies.
- Handled conflicts, emotional situations, and disciplinary actions effectively, leading to harmonious environment.
- Assisted in developing and progressing educational needs by scheduling, monitoring, and aiding with fine and gross motor skill activities, promoting literacy and learning.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Psychiatric Clinician
Integrated Psychotherapeutic Services
2020.08 - 2021.02
- Developed and implemented customized treatment plans for each client, tailoring interventions, and techniques to meet their unique needs and goals.
- Conducted individual therapy sessions with clients, utilizing evidence-based treatment approaches to address their mental health concerns and promote personal growth.
- Collaborated with multidisciplinary team of healthcare professionals to provide comprehensive care and ensure coordinated treatment for clients with complex mental health conditions.
- Facilitated therapeutic group sessions, fostering supportive and inclusive environment that encouraged clients to share their experiences, learn from one another, and develop coping strategies.
IT Business Analyst
American Airlines Inc
2009.05 - 2020.06
- Conducted extensive data analysis and developed insightful reports, resulting in 15% increase in efficiency and cost savings for company.
- Led cross-functional teams in implementation of new CRM system, resulting in streamlined operations and improved customer satisfaction.
- Identified and implemented process improvements, leading to 20% reduction in project timelines and increased productivity.
- Collaborated with stakeholders to gather requirements and successfully executed multiple projects, ensuring on-time delivery and exceeding customer expectations.
Call Center Reservationist
American Airlines
1998.04 - 2009.05
- Answered average of 150 calls per day by addressing customer inquiries, solving problems, and providing new product information.
- Provided elevated customer experience to generate revenue along with maintaining loyal clientele.
- Provided exceptional customer service to high volume of inbound calls, resolving customer inquiries and concerns with 95% customer satisfaction rating.
- Achieved and consistently exceeded monthly sales targets by cross-selling and upselling products to customers, resulting in 15% increase in revenue for company.
- Handled escalated customer issues by effectively de-escalating tense situations and resolving conflicts, resulting in 20% decrease in customer complaints.
- Trained and mentored new call center agents on product knowledge, call handling techniques, and customer service skills, leading to 30% increase in team productivity and customer satisfaction scores.
Education
Master of Arts - Social Work
The University of Texas At Arlington
Arlington, TXMaster of Arts - Social Work
Tarleton State University
Stephenville, TXAssociate of Applied Science -
Tarrant County College
Euless, TXSkills
- Analytical Tool Implementation
- Presentations and Decks
- Process Optimization
- Business Requirements
- Call Triaging
- Strengths-Based Solution-Focused Therapy
- Conflict Mediation
- Travel Planning
Timeline
Part-time Daycare Student Worker
Creative Children's Home Care
2023.04 - Current
Stay-at-home Parent
Sekani Enterprise LLC
03.2021 - Current
Psychiatric Clinician
Integrated Psychotherapeutic Services
2020.08 - 2021.02
IT Business Analyst
American Airlines Inc
2009.05 - 2020.06
Call Center Reservationist
American Airlines
1998.04 - 2009.05
Master of Arts - Social Work
The University of Texas At Arlington
Master of Arts - Social Work
Tarleton State University
Associate of Applied Science -
Tarrant County College
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