Tagataoletuiatua Auelua-Soares

• Ability to conduct oneself professionally both front and backstage while employed for a world-class resort that offers luxurious guest experiences.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Excellent hygiene in and outside of work
• Able to handle privy guest information with complete discretion such as credit card credentials, room numbers, and aliases' for our upper-tier clientele.
• Worked well in diverse team settings by partnering with others to complete tasks.
• Bending, pulling, and lifting 10-75lbs of inventory stock, towel bins, and service carts.
• Assisting with guests' needs by setting up pool and beach chairs and umbrellas in an efficient and timely manner to ensure guest satisfaction.
• Met internal and external customer expectations through teamwork, respect, and willingness to help and support others.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with the POS system to place orders, manage bills, and handle complimentary items.
• Checked guests' identification before serving alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
• Bussed and reset tables to keep the dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain a positive reputation.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
• Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
• Increased sales significantly by upselling higher-end products to customers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Complied with all food safety procedures outlined in company policies and health and sanitation regulations to prevent food-borne illness.
• Bending, pulling, and lifting 10-40lbs of food trays, inventory stock, and service carts.
• Excellent hygiene in and outside of work
• Greeted customers warmly to provide exceptional customer service.
• Collaborated with other staff members to maintain high-level customer satisfaction.
• Excelling in a fast-paced environment while efficiently multi-tasking tasks accordingly.
• Ability to work in a team-based operation to support the needs of not only the guests but my fellow staff members as well.
• Delivered exceptional guest experiences through attentive service and quick response to issues with efficient solutions to ensure guest satisfaction.
• Assisted customers with seating and menu selections to support fast-paced restaurant operations.
• Communicated customer needs clearly to kitchen staff for fast, accurate orders.
• Delivered customer orders promptly and with attention to accuracy and satisfaction.
• Refilled drinks and condiments and restocked serving areas to minimize delays.
• Bussed tables between courses and loaded and unloaded trays to expedite tasks.
• Maintained a clean, safe, and organized work environment to safeguard servers and patrons.
• Supported the needs of a 40-person wait staff who attended to the specific needs of countless customers daily for a casual dining restaurant with social relevancy and intentionality on any given day.
• Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.

• Supported the needs of a 60-person wait staff who attended to the specific needs of countless customers daily for a fine dining restaurant with social relevancy and intentionality.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored participant workflow and behaviors throughout the training process.
• Maintained organization of documents, materials, and equipment.
• Worked well in diverse team settings by partnering with others to complete tasks.
• Excellent hygiene in and outside of work
• Reset and cleaned tables quickly to prepare for new customers.
• Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Answered customer questions about hours, seating, and menu information.
• Accommodated special seating requests for guests to enhance satisfaction.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
• Trained new staff in bussing and cleaning procedures.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Developed excellent relationships with managers and fellow team members to support team success and a positive work environment.
• Refilled drinks and provided extra napkins and silverware to go the extra mile in serving customers.
• Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning.
• Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to tables according to order documentation.
• Collaborated well with other food runners to deliver orders accurately.
• Cleaned and sanitized food preparation and serving areas.
• Kept detailed knowledge of and followed all food safety guidelines.
• Garnished dishes and quickly delivered items to customers, minimizing wait times.
• Trained and mentored newly hired employees to explain process flow and safety procedures.

• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Able to bend, lift, and pull 10-25lbs of food trays, busser bins, and inventory stock.
• Ability to work and excel in a team environment.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with the POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
• Bussed and reset tables to keep the dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain a positive reputation.

• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Completed successful daily cash audits to correctly balance drawers at the end of shifts.
• Monitored supply levels at the counter and maintained customer areas to meet typical demands.
• Used POS system to accurately enter orders and process payments.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Controlled line and crowd with quick, efficient service.