Tage Hatch
Bountiful,UT
Summary
Dedicated customer service professional who works extremely well with others from all kinds of backgrounds. Committed to delivering excellent customer service and will always strive to improve so everyone involved will be left with a positive experience.
Overview
2
2
years of professional experience
Work History
Cashier
Panda Express
09.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Team Lead
Total Client Connect
08.2022 - 12.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Took cash and credit card payments via phone, in person, and through email.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Trained and supervised team of customer service representatives in providing quality service to customers. Coached new team members on service techniques and provided scoring through quality assurance program.
Education
GED -
Hatch Homeschool Academy
Bountiful, UT06.2022
Skills
- Client engagement
- Job assignments
- Conflict resolution techniques
- Maintaining clean work areas
- Collaborative environments
- POS transactions
Timeline
Customer Service Team Lead
Total Client Connect
08.2022 - 12.2022
Cashier
Panda Express
09.2020 - 05.2022
GED -
Hatch Homeschool Academy