Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tage Hatch

Bountiful,UT

Summary

Dedicated customer service professional who works extremely well with others from all kinds of backgrounds. Committed to delivering excellent customer service and will always strive to improve so everyone involved will be left with a positive experience.

Overview

2
2
years of professional experience

Work History

Cashier

Panda Express
09.2020 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Customer Service Team Lead

Total Client Connect
08.2022 - 12.2022
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Took cash and credit card payments via phone, in person, and through email.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Trained and supervised team of customer service representatives in providing quality service to customers. Coached new team members on service techniques and provided scoring through quality assurance program.

Education

GED -

Hatch Homeschool Academy
Bountiful, UT
06.2022

Skills

  • Client engagement
  • Job assignments
  • Conflict resolution techniques
  • Maintaining clean work areas
  • Collaborative environments
  • POS transactions

Timeline

Customer Service Team Lead

Total Client Connect
08.2022 - 12.2022

Cashier

Panda Express
09.2020 - 05.2022

GED -

Hatch Homeschool Academy