Tagreed Elkhatib

• Performance management -

a. Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

b. Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards per current goals/KPIs

c. Coached team members in techniques necessary to complete jobs tasks.

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Creating SOPs and team accountability.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Sought out training opportunities to enhance performance and boost productivity.
• Handled dealer inquires via call center, unified desk application, OEM as well as iKnow case files.
• Acquired proficient skills with locating, placing and cancelling orders in Reflections/TOLAS
• Have basic skills with EDI reports as well as Direct Ship holds.
• Handled dealer inquires via call center, unified desk application, OEM as well as Direct ship iKnow case files.

• Carefully interviewed, trained and supervised staff.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

• Built relationships with customers to establish long-term business growth.
• Maintained energy and enthusiasm in fast-paced environment.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Completed registration paperwork and sales documentation.
• Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
• Accomplished multiple tasks within established timeframes.
• Monitored market conditions and competitor actions to adjust strategies and achieve sales goals.

• Supervised and monitored the safety of children
• Maintained effective schedule balance between rest periods, active play and instruction.
• Met with parents about daily activities, positive developments and issues.
• Kept notes of behavior issues, food served and medications administered to children.
• Organized activities or implement a curriculum that allows children to learn about the world and explore their interests

• Made reservations through calls and walk-in customers
• Made all necessary background checks for potential customers
• Handled both cash and credit payments
• Maintained files for all vehicles rented out, days rented, card info, insurance info
• Inspected vehicles before and after transactions, miles in and out, checked for previous and new damages etc.

• Created and updated physical records and digital files to maintain current, accurate and compliant to all state regulations. Police book, Titles, etc.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Received incoming mail and evaluated and distributed correspondence requiring priority
• Provided clerical support to company employees by copying, faxing and filing documents.