TAH-VA'NEE JOSEPH-BURTON
Morrisville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With a diverse portfolio determined to ensure processes are completed down to the detail. Ability to multi-task while maintaining intrapersonal relationships with coworkers and employees.
Overview
8
8
years of professional experience
Work History
RSC Routing Representative Level 1-3
Charter Communications, Spectrum
11.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Effectively Dispatch 20+ technicians for support to field operations in areas while maintaining Quota management.
- Scheduling technicians and routing administrations
Patient Service Coordinator
MyEyeDoctor
02.2021 - 11.2023
- Screen and verify customer's insurance plans/options while maintaining HIPPA policies
- Maintain accurate and up-to-date records of customer's activities and information
- Coordinate and arrange doctor's appointments for customers up to 5 days in advance to maximize scheduling efficiency
- Manage and audit end of day bookkeeping
- Communicate with customers throughout process, keeping them informed on next steps by phone, email, and in-person professionally and clearly
- Partner with customer and develop better relationships by assisting patients with choosing correct glasses, contact lenses, and/or special items.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Receptionist
Chowan University Jenkins Fitness Center
08.2019 - 04.2020
- Performed daily tasks duties to maintain clean reception area, and provide positive first impression for visitors
- Ensure safety by monitoring premises, screen visitors, update logs and issue personal passes to maintain security
- Welcomed nearly 30 customers per night and provided friendly, knowledgeable assistance
- Conflict managed visitors' issues and prevented further risks in timely and professional manner.
Server
Red Lobster
06.2019 - 01.2020
- Cultivated professional relationships with guests, improving customer retention through coordinated service and engaged in friendly conversations while serving food and drinks to customers
- Collaboratively partnered with kitchen and bar staff to ensure efficient and effective services
- Led staff in 'add-on sales' within first 2 months of being hired
- Process payments and handle cash and credit card transactions accurately
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Camp Program Director
Camp Albemarle
05.2016 - 08.2018
- Manage team of 40 camp counselors, focused on program areas, weekly schedules and daily activities
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
- Planned and organized weekly activities scheduled for assigned groups and facilitated smooth transitions for on-time arrival.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
Education
Bachelor of Arts - English Language And Literature
Chowan University
Murfreesboro, NC05.2020
Skills
- Effective Communication
- Collaborative
- Multitasking
- Tech Savvy
- Leadership
- Time Management
- Confidentiality
- Problem Solving
- Microsoft Office Suite
- Google Workspace
- Office Administration
- Data entry proficiency
- Project Planning
- Customer Relations
- Staff Recruiting and Training
- Work Force Management
Timeline
RSC Routing Representative Level 1-3
Charter Communications, Spectrum
11.2023 - Current
Patient Service Coordinator
MyEyeDoctor
02.2021 - 11.2023
Receptionist
Chowan University Jenkins Fitness Center
08.2019 - 04.2020
Server
Red Lobster
06.2019 - 01.2020
Camp Program Director
Camp Albemarle
05.2016 - 08.2018
Bachelor of Arts - English Language And Literature
Chowan University
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