TAH-VA'NEE JOSEPH-BURTON
Morrisville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With a diverse portfolio determined to ensure processes are completed down to the detail. Ability to multi-task while maintaining intrapersonal relationships with coworkers and employees.
Overview
8
8
years of professional experience
Work History
RSC Routing Representative Level 1-3
Charter Communications, Spectrum
Morrisville, NC
11.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Effectively Dispatch 20+ technicians for support to field operations in areas while maintaining Quota management.
- Scheduling technicians and routing administrations
Patient Service Coordinator
MyEyeDoctor
Apex, NC
02.2021 - 11.2023
- Screen and verify customer's insurance plans/options while maintaining HIPPA policies
- Maintain accurate and up-to-date records of customer's activities and information
- Coordinate and arrange doctor's appointments for customers up to 5 days in advance to maximize scheduling efficiency
- Manage and audit end of day bookkeeping
- Communicate with customers throughout process, keeping them informed on next steps by phone, email, and in-person professionally and clearly
- Partner with customer and develop better relationships by assisting patients with choosing correct glasses, contact lenses, and/or special items.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Receptionist
Chowan University Jenkins Fitness Center
Murfreesboro
08.2019 - 04.2020
- Performed daily tasks duties to maintain clean reception area, and provide positive first impression for visitors
- Ensure safety by monitoring premises, screen visitors, update logs and issue personal passes to maintain security
- Welcomed nearly 30 customers per night and provided friendly, knowledgeable assistance
- Conflict managed visitors' issues and prevented further risks in timely and professional manner.
Server
Red Lobster
Sumter, SC
06.2019 - 01.2020
- Cultivated professional relationships with guests, improving customer retention through coordinated service and engaged in friendly conversations while serving food and drinks to customers
- Collaboratively partnered with kitchen and bar staff to ensure efficient and effective services
- Led staff in 'add-on sales' within first 2 months of being hired
- Process payments and handle cash and credit card transactions accurately
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Camp Program Director
Camp Albemarle
Morehead City, NC
05.2016 - 08.2018
- Manage team of 40 camp counselors, focused on program areas, weekly schedules and daily activities
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
- Planned and organized weekly activities scheduled for assigned groups and facilitated smooth transitions for on-time arrival.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
Education
Bachelor of Arts - English Language And Literature
Chowan University
Murfreesboro, NC05.2020
Skills
- Effective Communication
- Collaborative
- Multitasking
- Tech Savvy
- Leadership
- Time Management
- Confidentiality
- Problem Solving
- Microsoft Office Suite
- Google Workspace
- Office Administration
- Data entry proficiency
- Project Planning
- Customer Relations
- Staff Recruiting and Training
- Work Force Management
Timeline
RSC Routing Representative Level 1-3
Charter Communications, Spectrum
11.2023 - Current
Patient Service Coordinator
MyEyeDoctor
02.2021 - 11.2023
Receptionist
Chowan University Jenkins Fitness Center
08.2019 - 04.2020
Server
Red Lobster
06.2019 - 01.2020
Camp Program Director
Camp Albemarle
05.2016 - 08.2018
Bachelor of Arts - English Language And Literature
Chowan University