Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tah Xiong

Dacono,CO

Summary

Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Support Associate

Lumen Technologies
06.2021 - 02.2024
  • Collaborate with the Sales Team to prepare quotes for bids, pricing requests, and information requests
  • Ensure order accuracy and facilitate timely closure of opportunities in Salesforce for sales recognition
  • Manage the end-to-end quote creation, order submission, and tracking process across multiple teams
  • Assisted in training and development of team members, offering guidance and support to enhance their skills and performance

Billing Customer Care Specialist

Lumen Technologies
09.2018 - 06.2021
  • Conducted thorough reviews and research to resolve customer billing disputes
  • Provided exceptional customer service and reviewed account invoices
  • Proactively worked with customers, sales organization, and internal departments to resolve billing issues
  • Led and participated in conference calls with both internal and external stakeholders
  • Utilized various systems for billing and dispute management

Return to Manufacturer Clerk/Special Order Sales Coordinator

Lowe's Home Improvement
04.2017 - 09.2018
  • Managed broken/defective merchandise by coordinating with carriers for credits and repairs
  • Oversaw inventory adjustments and account for damaged items to minimize inventory loss
  • Handled shipping, receiving, and parts ordering for special orders
  • Conducted special order audits and maintained records of returned orders

Administration Assistant

Lowe's Home Improvement
09.2015 - 04.2017
  • Balanced tills and verified check authenticity
  • Prepared and organized daily cash reports for management
  • Assisted with deposit preparation

Customer Service Associate (CSA)

Lowe's Home Improvement
02.2015 - 09.2015
  • Managed cash, credit card, check, and gift card transactions
  • Ensured store maintenance and cleanliness for a safe shopping environment
  • Handled online order fulfillment

Education

General Psychology

Front Range Community College
Westminster, CO

High School Diploma -

Merced High School
Merced, CA

Skills

  • Customer service excellence
  • Billing coordination
  • Customer Relationship Management
  • Problem-solving abilities
  • Multitasking
  • Reliability

Certification

  • Salesforce Sales Operations, 07/01/24
  • Sales and CRM Overview, 07/01/24
  • Lead Management in Salesforce, 07/01/24
  • Opportunity Management in Salesforce, 07/01/24
  • Reports, Dashboards, and Customer Success in Salesforce, 07/01/24

Timeline

Sales Support Associate

Lumen Technologies
06.2021 - 02.2024

Billing Customer Care Specialist

Lumen Technologies
09.2018 - 06.2021

Return to Manufacturer Clerk/Special Order Sales Coordinator

Lowe's Home Improvement
04.2017 - 09.2018

Administration Assistant

Lowe's Home Improvement
09.2015 - 04.2017

Customer Service Associate (CSA)

Lowe's Home Improvement
02.2015 - 09.2015

High School Diploma -

Merced High School

General Psychology

Front Range Community College

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Tah Xiong