TAHA DJIBRIL FALL
New York,NY
Summary
To obtain a position where my expertise can be enhanced while allowing room for more advancement. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
6
6
years of professional experience
Work History
Security Officer
All Start Security
09.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Customer Service Representative
Hard Rock International Cafe
05.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Ticketing
Blaise Diagne International Airport
03.2020 - 06.2023
- Provided exceptional service at ticket counters, booking flights and processing payments securely
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment
Hotel Front Desk Clerk
Hotel Savana
02.2019 - 03.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Collaborated with team members to handle guest requirements from check-in through check-out
- Collaborated with team members to handle guest requirements from check-in through check-out
Education
Associate of Science - Business Administration and Management
Institute of Management
01.2017
Skills
- Customer Service-Oriented
- Proficient in Microsoft Office
- Foreign Language Proficiency
Security Guard License
General security
Relationship building and management
Conflict de-escalation
Conflict resolution techniques
FLUENT IN French, Arabic and Wolof
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Woloft
Native or Bilingual
Timeline
Security Officer
All Start Security
09.2024 - Current
Customer Service Representative
Hard Rock International Cafe
05.2023 - 09.2024
Ticketing
Blaise Diagne International Airport
03.2020 - 06.2023
Hotel Front Desk Clerk
Hotel Savana
02.2019 - 03.2020
Associate of Science - Business Administration and Management
Institute of Management
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