Tahaira Lewis
Milwaukee,WI
Summary
Dynamic and dependable Human Resources professional with over 10 years of experience delivering results in talent acquisition, onboarding, compliance, benefits administration, and vendor coordination. Known for streamlining HR processes, improving efficiency, and leading with empathy and precision in fast-paced environments. Strong collaborator and communicator with hands-on expertise in Workday, ADP, and Oracle systems. Demonstrated leadership in cross-functional HR initiatives and vendor program development.
Overview
21
21
years of professional experience
Work History
Vendor Authorization Specialist
Assurance HD
07.2023 - 08.2025
- Developed and launched a vendor onboarding workflow that reduced approval time by 30%.
- Processed 300+ vendor and hired worker applications, ensuring full DOJ/OIG compliance.
- Created participant budgets and authorization letters with 98% accuracy rate.
- Resolved service plan discrepancies through collaboration with ADRC staff, improving client satisfaction.
- Supported claims department in error resolution, reducing rejected submissions by 25%.
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Talent Acquisition Specialist
Northwestern Mutual
11.2020 - 07.2023
- Coordinated and scheduled over 500 interviews annually across multiple departments and levels.
- Initiated and tracked pre-employment testing through Workday with 100% compliance.
- Partnered with HR business partners to improve time-to-hire by 20% through optimized scheduling.
- Maintained accurate recruiting records in Workday while ensuring full OFCCP compliance.
- Managed new hire onboarding logistics, improving Day 1 readiness by 95%.
Human Resources Coordinator
ManpowerGroup
02.2019 - 11.2020
- Led onboarding for over 200 new hires, reducing HR processing time by 40%.
- Conducted exit interviews and supported resolution of workplace concerns, improving retention by 10%.
- Streamlined benefits enrollment support and HR documentation for compliance audits.
- Created structured templates for offer letters and background checks, minimizing manual errors.
- Trained administrative staff on HRIS data entry and compliance policies.
Talent Development Specialist
ResCare Workforce Services
02.2018 - 02.2019
- Designed and implemented training programs that improved job readiness scores by 35%.
- Delivered career coaching and job search strategy sessions for 100+ clients monthly.
- Collaborated with public services to help clients gain access to housing and benefits.
- Developed online learning materials to improve remote learning engagement and accessibility.
Human Resources Assistant Manager
ABR Employment Services
01.2015 - 02.2018
- Managed full-cycle recruiting, onboarding, and employee engagement across multiple locations.
- Mentored and coached junior HR staff and hiring managers on compliance and talent acquisition.
- Increased applicant pipeline by 50% through targeted job postings and outreach campaigns.
- Conducted conflict resolution meetings and created performance improvement plans.
- Supported internal training rollout in coordination with department heads.
Technical Support Analyst / Team Lead
Concentrix
02.2010 - 01.2015
- Supervised a team of up to 35 analysts, leading coaching sessions that boosted service metrics.
- Delivered real-time troubleshooting support and improved call resolution rate by 15%.
- Led daily performance huddles to track KPIs and team progress.
- Created internal documentation and training for new hires, reducing onboarding time by 20%.
Call Center Representative
JCPenney
09.2004 - 01.2010
- Handled high-volume customer inquiries with a consistent 95% satisfaction score.
- Trained new hires on call flow and customer engagement techniques.
Education
Associate of Arts - Human Resources Management
Milwaukee Area Technical College
Milwaukee, WI06.2027
Skills
- Talent Acquisition & Full-Cycle Recruiting
- Employee Onboarding & Offboarding
- HRIS Systems: Workday, ADP, Oracle
- Vendor Authorization & Compliance
- Benefits & Leave Administration
- Training, Coaching & Staff Development
- Employee Relations & Conflict Resolution
- Payroll Processing
- Background Checks & Pre-Employment
- Data Integrity & Document Management
- Microsoft Office Suite (Excel, Outlook, Word)
- OFCCP, EEO, and Labor Law Compliance
- Issue resolution
- Relationship management
- Customer needs assessment
Timeline
Vendor Authorization Specialist
Assurance HD
07.2023 - 08.2025
Talent Acquisition Specialist
Northwestern Mutual
11.2020 - 07.2023
Human Resources Coordinator
ManpowerGroup
02.2019 - 11.2020
Talent Development Specialist
ResCare Workforce Services
02.2018 - 02.2019
Human Resources Assistant Manager
ABR Employment Services
01.2015 - 02.2018
Technical Support Analyst / Team Lead
Concentrix
02.2010 - 01.2015
Call Center Representative
JCPenney
09.2004 - 01.2010
Associate of Arts - Human Resources Management
Milwaukee Area Technical College
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