Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tahajah Lewinson Reid

Columbia,SC

Summary

I know I can be very organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am willing to work hard show my talent and learn new things.

Overview

6
6
years of professional experience

Work History

Advisor

Concentrix
04.2023 - 09.2023
  • Built and maintained relationships with clients to provide ongoing support.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Improved processes by recommending operational changes.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.
  • The calls where very frequent and on going I had to make sure I answered all my calls to satisfy my customers.
  • After the day we are able to check how we did and understand where we went wrong with KPI's/Metrics.

Customer Service Associate

Wawa
06.2019 - 02.2020
  • Leadership was definitely a role I had to take on while working here in order to be better
  • Preparing meals for my customers and making sure that everything was made up to standards
  • Also, I worked very hard to get customer feedback just so that I could make my store even better.

Customer Service

Real Time Physicians
01.2019 - 01.2020
  • Working here I handled very important information I worked with medicare and everything was over the phone
  • Communication was definitely the key working here
  • I worked with older people so it built up my patience
  • Working over the phones helped establish how to sell things over the phone
  • Also working here helped me understand my problem-solving skills
  • I was able to work with so many different customers and different attitudes.
  • Established and maintained quality control standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Built and maintained professional relationships with vendors and suppliers.

Cashier

Chipotle
06.2017 - 01.2018
  • Working at Chipotle helped me understand how to communicate with my customers
  • Also it helped me understand the meaning of being a Customer Service Associate
  • It was very exciting and fast paced
  • Multitasking was definitely something I had to learn how to handle and overcome which I did effortlessly
  • Preparing the customers meals on time and getting them in and out was always my number one priority.

Education

High School Diploma -

J.P Tarvella High School
Coral Springs, FL
06.2018

Skills

  • Communication
  • Problem Solving
  • Leadership
  • Active listening
  • Negotiation
  • Conflict Resolution
  • Customer Service
  • Research
  • Social skills
  • Writing
  • Meal Preparation and Merchandising
  • Group Facilitation
  • Research Abilities
  • Payment Processing
  • Customer Relations
  • KPI Monitoring

Timeline

Advisor

Concentrix
04.2023 - 09.2023

Customer Service Associate

Wawa
06.2019 - 02.2020

Customer Service

Real Time Physicians
01.2019 - 01.2020

Cashier

Chipotle
06.2017 - 01.2018

High School Diploma -

J.P Tarvella High School

Similar Profiles

CREATE PROFILE
Tahajah Lewinson Reid