Tahamina Ferdous
Philadelphia,PA
Summary
Results-oriented professional recognized for strong problem-solving and time management skills. Experienced in overseeing daily operations and delivering exceptional customer service, poised to drive team performance and sales growth.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dunkin'
2025.03 - Current
- Supervised daily store operations, ensuring efficient service and a high standard of customer satisfaction.
- Led and supported a team of employees by assigning tasks, training new hires, and monitoring performance.
- Resolved customer complaints professionally, improving overall customer experience and retention.
- Managed high-volume sales, handling approximately $3,000–$6,000 in daily transactions with accuracy.
- Resolved customer issues quickly and professionally, increasing customer satisfaction and retention
Sales Associate
Burlington
2023.09 - 2025.01
- Assisted 50+ customers per shift with product selection, sizing, and purchases, delivering a positive and efficient shopping experience.
- Demonstrated strong communication and problem-solving skills in a fast-paced retail environment
- Resolved customer concerns quickly and professionally, improving overall customer satisfaction and store experience.
- Managed multiple tasks simultaneously, including customer service, inventory restocking, and register operations.
Material Handler
Estée Lauder Company
2021.01 - 2023.09
- Managed the movement of raw materials and finished goods within the warehouse to support production and distribution operations.
- Received, inspected, and verified incoming shipments for accuracy and quality.
- Collaborated with team members and supervisors to meet deadlines and improve workflow efficiency.
- Ensured compliance with safety procedures and company standards to maintain a clean and organized workspace.
Education
Associate of Science - Pharmacy Technician
Bucks County Community College
Newtown, PA2025-06
Associate of Science - Health Sciences
Bucks County Community College
Newtown, PA2025-05
High School Diploma -
Bensalem High School
Bensalem, PA2020-06
Skills
- Customer Service & Patient Interaction
- Cash Handling & Transaction Accuracy
- Attention to Detail
- Communication Skills
- Problem-Solving
- Time Management & Multitasking
- Team Leadership
- Basic Knowledge of Pharmacy Operations
- HIPAA Awareness
Timeline
Assistant Manager
Dunkin'
2025.03 - Current
Sales Associate
Burlington
2023.09 - 2025.01
Material Handler
Estée Lauder Company
2021.01 - 2023.09
Associate of Science - Pharmacy Technician
Bucks County Community College
Associate of Science - Health Sciences
Bucks County Community College
High School Diploma -
Bensalem High School