TaHanna Edwards
Cincinnati
Summary
Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Receptionist
Pleasant Ridge Health Care Center
01.2024 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with resisdents.
- Corresponded with Internal employess through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled cash transactions and maintained sales and payments records accurately. Including Credit Card Reconciliation for the Building.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding residents and company.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
Health Unit Coordinator
Cincinnati Children's Hospital Burnet Campus
08.2021 - 12.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with processing patient admissions, transfers and discharges.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled appointments, managed pre-certifications and verified insurance coverage.
- Provided concierge service to assist patients and families and direct them to available resources.
STNA
St.Joseph Healthcare Center
07.2022 - 08.2023
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with patient transfer and ambulation.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Kept accurate records of patients' care, condition, and progress.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Qualitity Inspector
McMastter Koss
11.2020 - 07.2022
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Followed safety protocols while handling hazardous materials.
- Trained other workers in inspection and testing procedures.
STNA
Shores of Birmingham
10.2019 - 07.2020
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted with patient transfer and ambulation.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
STNA
Americare
10.2018 - 05.2019
- Assisted with patient transfer and ambulation.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
High School Diploma -
Colerain High School
Cincinnati, OH01.2006
Skills
- Bookkeeping
- Office Management
- Data Entry
- File Management
- Administrative Support
- Multi-Line Telephone Systems
- Time Management
- Organization skills
- Inventory and Procurement Skills
- Mail distribution
- Document Control
- Spreadsheet tracking
Timeline
Receptionist
Pleasant Ridge Health Care Center
01.2024 - Current
STNA
St.Joseph Healthcare Center
07.2022 - 08.2023
Health Unit Coordinator
Cincinnati Children's Hospital Burnet Campus
08.2021 - 12.2023
Qualitity Inspector
McMastter Koss
11.2020 - 07.2022
STNA
Shores of Birmingham
10.2019 - 07.2020
STNA
Americare
10.2018 - 05.2019
High School Diploma -
Colerain High School
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