Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Tahara English

Madison

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.


Overview

17
17
years of professional experience

Work History

Customer Service Representative

Concentrix
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Stay-at-home-mom

Self Employed Services
12.2015 - Current
  • Consulted with teachers, parents and outside professionals to support service plan development.
  • Joined IEP meetings to observe plan development and goal establishment.
  • Monitored and reviewed treatment outcomes and goal achievement.
  • Managed the financial accounting and budgeting for a 7-person household.
  • Created and organized schedules to meet deadlines for two virtually-schooled children.
  • Used safety and risk assessments, employing related policies and procedures.
  • Conducted research and drafted documents or presentations for special projects.
  • Executed plans to complete projects by the desired deadlines.
  • Responsible for entering daily attendance for each student in order to maintain state eligibility for virtual learning.
  • Attended meetings, training, conferences and seminars to advance professional knowledge.
  • Collected data and entered into internal system database.
  • Performed assessments to determine individual limitations and strengths.

Customer Service Representative

Alorica
10.2014 - 12.2015
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored new employees on procedures and policies to maximize team performance.

Assistant to the Owner

Homewatch CareGiversInc
05.2014 - 09.2014
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Managed daily invoices, reports and proposals.

Patient Care Technician

Health South Rehab
08.2012 - 05.2014
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to bell or light signal calls to assist patients with needs.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Assisted with patient admissions, discharges and transfers.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Kept instruments and equipment clean and sanitized.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Prepared patient chart for admission and compiled appropriate paperwork.

Lead Cashier

Toys"R"Us
11.2008 - 12.2012
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Made change on cash register, handling payments by cash, credit, debit and personal checks.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.

Education

Bachelor of Science - Nursing

Remar Nursing Program

Bachelor of Science - Nursing

University of Alabama At Huntsville
Huntsville, AL
05.2013

Some College (No Degree) - Nursing

Alabama Southern Community College
Monroeville, AL
05.2008

High School Diploma -

Southern Choctaw High School
Gilbertown, AL
05.2006

Skills

  • Customer Service
  • Report Preparation
  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Customer relations
  • Program Evaluation and Improvements
  • Relationship Building
  • Verbal and Written Communication
  • Maintaining Client Records
  • Microsoft Access
  • Client Needs Assessments
  • Electronic Medical Record Software
  • Client and Family Interviews
  • Collaboration and Teamwork
  • Active Listening
  • Attention to Detail
  • Client Home Visits
  • Home Evaluations
  • Database Updates
  • Quality Assurance
  • Data Entry Software
  • Written and Verbal Communication
  • Scheduling and Appointment Setting
  • Problem-Solving
  • Behavior Support
  • Microsoft Office
  • Goal Setting
  • Problem Solving
  • Documentation
  • Building rapport
  • Customer education

Education and Training

true

Timeline

Customer Service Representative

Concentrix
08.2023 - Current

Stay-at-home-mom

Self Employed Services
12.2015 - Current

Customer Service Representative

Alorica
10.2014 - 12.2015

Assistant to the Owner

Homewatch CareGiversInc
05.2014 - 09.2014

Patient Care Technician

Health South Rehab
08.2012 - 05.2014

Lead Cashier

Toys"R"Us
11.2008 - 12.2012

Bachelor of Science - Nursing

University of Alabama At Huntsville

Some College (No Degree) - Nursing

Alabama Southern Community College

High School Diploma -

Southern Choctaw High School

Bachelor of Science - Nursing

Remar Nursing Program

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