Taheem Wynn
Manyunk,PA
Summary
Adept at managing high-stress situations and providing compassionate caregiving, demonstrated through roles at Bancroft and Cash App. Excelled in behavior redirection and client support, enhancing client well-being and resolving customer disputes effectively. Proven ability to increase loyalty and ensure safety, contributing significantly to team success and quality of life improvements for individuals with disabilities.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Bancroft
06.2021 - 01.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Customer Service Representative
Cash App
01.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team members
Panera Bread
06.2020 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
Timeline
Direct Support Professional
Bancroft
06.2021 - 01.2024
Customer Service Representative
Cash App
01.2021 - 06.2023
Team members
Panera Bread
06.2020 - 09.2022
Similar Profiles
Alexandria HunterAlexandria Hunter
Paraprofessional at BancroftParaprofessional at Bancroft
James AndersonJames Anderson
CDL Truck Driver & Machine Operator at BancroftCDL Truck Driver & Machine Operator at Bancroft
Richard AdubofourRichard Adubofour
Direct Support Professional at BancroftDirect Support Professional at Bancroft
Isatu JohnsonIsatu Johnson
Nurse Case Manager at BancroftNurse Case Manager at Bancroft
Melissa RileyMelissa Riley
Solution Architect - Integration and Database Technologies at SAPSolution Architect - Integration and Database Technologies at SAP