Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Taheera Diggins

Lansdowne,PA

Summary

Attentive Resident Manager coordinates resident care and trains staff to meet needs. Promptly responds to needs and resolves issues with pragmatic and care-centered approach.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Residential Manager

RHD Fernwood
Philadelphia, PA
01.2020 - Current
  • Performed administrative tasks such as scheduling appointments or responding emails promptly.
  • Developed, implemented and monitored patient and resident care, performance improvement programs, policies, and procedures.
  • Ensured that all legal documents are properly filed according to established guidelines.
  • Organized events such as community meetings or social activities to foster strong relationships among residents.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Kept building up-to-date with current fire and health code standards.
  • Adhered strictly to safety protocols while performing duties; ensured that proper safety measures were taken at all times.
  • Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
  • Participated in hiring process by interviewing potential candidates for vacant positions in the organization.
  • Monitored employees' compliance with individuals' support plans and medical protocols.
  • Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.

CNA

Bala Nursing&Rehab
Philadelphia, PA
01.2012 - 12.2019
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Helped residents walk with or without self-help devices.
  • Observed patients for any changes in their physical or mental condition.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Used mobility devices to transport patients.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Documented activities and recorded information in EMR system.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Lead Residential Counselor

Voadv
Philadelphia, PA
01.2005 - 06.2008
  • Provided information on resident progress and development of case plans.
  • Organized special events throughout the year such as holiday parties or outings that would help foster social skills among residents.
  • Mediated interpersonal problems between residents.
  • Answered telephones and routed calls or delivered messages.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Actively listened to resident's concerns while demonstrating empathy and understanding at all times.
  • Developed relationships with community resources that could provide additional services or support for clients residing in the facility.
  • Conducted routine checks on client's physical health, mental well-being, and progress towards treatment goals.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Developed weekly schedules for all staff members and monitored their performance.
  • Conducted regular staff meetings, orientations, and trainings for new employees.
  • Assisted with the development of individual treatment plans for each client.
  • Conferred with medical personnel to better understand backgrounds and needs of individual residents.
  • Provided crisis intervention services when needed including but not limited to suicide prevention efforts or conflict resolution techniques.
  • Maintained accurate records of client behavior, progress notes, incident reports.

Residential Advisor

Path
Philadelphia, PA
03.2003 - 06.2008
  • Developed and deepened relationships with residents and fellow staff.
  • Reported illnesses, emergencies and crisis situations immediately to [Job title] for assistance.
  • Counseled individual students who had academic or personal difficulties.
  • Compiled residents' daily activities and quantities of supplies used to prepare reports
  • Conducted weekly meetings with residents to discuss issues and plan events.
  • Answered telephones and routed calls or delivered messages.

Residential Supervisor

RHD Transistions
Philadelphia, PA
07.2001 - 02.2003
  • Provided guidance and support to staff regarding appropriate handling of difficult situations involving clients.
  • Coordinated daily transportation needs of residents.
  • Conferred with medical personnel to understand backgrounds and needs of residents.
  • Provided safe, supportive and caring living environment for every resident.
  • Ensured that all necessary supplies were available at all times for resident use.
  • Assisted with the development and implementation of service plans for residents.
  • Conducted weekly meetings with staff to review progress and discuss any issues or concerns.
  • Provided crisis intervention services to residents in need of emotional support.
  • Conducted regular safety inspections in residential areas.
  • Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
  • Performed assessments of new clients upon admission into the program.
  • Supervised staff members in the performance of their duties.
  • Arranged social and recreational activities, themed dinners, board game nights and [Type] to promote residential participation.
  • Monitored resident activities to ensure compliance with program regulations.
  • Responded promptly to emergency situations involving clients or staff members.
  • Composed work schedules for staff members and confirmed shifts had proper coverage.

Education

High School Diploma -

Lutheran Christian Academy
Philadelphia, PA
06-1995

Skills

  • Policy Enforcement
  • Marketing and Advertising
  • Staff Management
  • Emergency Response
  • Resident Assistance
  • Client Transportation
  • Safety Compliance
  • Complaint Handling
  • Rule Enforcement

Certification

FIRST AID and CPR

References

References available upon request.

Timeline

Residential Manager

RHD Fernwood
01.2020 - Current

CNA

Bala Nursing&Rehab
01.2012 - 12.2019

Lead Residential Counselor

Voadv
01.2005 - 06.2008

Residential Advisor

Path
03.2003 - 06.2008

Residential Supervisor

RHD Transistions
07.2001 - 02.2003

High School Diploma -

Lutheran Christian Academy

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Taheera Diggins