Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Taheerah Abdullah

Livingston,NJ

Summary

Enhancing customer satisfaction and sales figures, notably at IKEA Corporation, by leveraging exceptional problem-solving abilities and product knowledge. Excelled in staff training, contributing to a team that surpassed sales targets. Demonstrated expertise in order fulfillment and customer service, ensuring efficient operations and positive customer experiences. Eighteen years of diverse customer experience.. Proven success in leading projects from start to finish and contributing to organizational growth and success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability.

Overview

19
19
years of professional experience

Work History

Amazon Locker+ Associate Customer Service

Amazon LLC
03.2024 - Current
  • Receive, pick, and stow customer orders, process returns, and prepare for delivery.
  • Assist customers with questions they may have.
  • Work through problem-solving scenarios for customers.
  • Maintain a clean, safe, and organized workspace.
  • Manage responsibilities for a Locker+ location, including opening and closing site.
  • Use technology like smartphones and handheld devices to sort, scan, and prepare orders.

Direct Sales Representative

IKEA Corporation
11.2005 - Current
  • Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
  • Met customers in store to discuss and demonstrate products to meet and create tailored solutions.
  • Designed and arranged merchandise displays to create a visually appealing sales floor encouraging customers to purchase accessories alongside larger furniture items.
  • Collaborated with team members to exceed sales targets and create a supportive environment.
  • Prioritized time management skills to handle multiple client accounts simultaneously while maintaining high-quality interactions.
  • Participated in ongoing training sessions to stay current on industry trends, product knowledge, and sales techniques.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Train new and existing employees on customer service updated software and planning tools enhancing team efficiency with updated technology.
  • Met quarterly sales target by applying selling techniques.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Some College (No Degree) - Business Administration And Management

Berkeley College
Woodland Park, NJ
04.2024 - 05.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Product Knowledge
  • Staff Training
  • Product Sales
  • Order Processing
  • Reading Comprehension
  • Order Fulfillment
  • Team Development
  • Data Collection

Accomplishments

  • Supervised team of 5 staff members.
  • Achieved sales goal through effectively selling eight add on units as to five per sales ticket.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Some College (No Degree) - Business Administration And Management

Berkeley College
04.2024 - 05.2024

Amazon Locker+ Associate Customer Service

Amazon LLC
03.2024 - Current

Direct Sales Representative

IKEA Corporation
11.2005 - Current

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Taheerah Abdullah