Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taheerah M. Johnson

Irvington,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

City Carrier Assistant

USPS
06.2023 - Current
  • Operate vehicles and equipment to transport packages and mail pieces.
  • Plan and case mail in sequence of delivery for designated route.
  • Collect mail from letter boxes on specific route both on foot and by vehicle.
  • Sort and place mail into mailboxes and post office boxes with high levels of accuracy.
  • Engage customers with pleasant demeanor and offered to help with mail-related issues.
  • Explain mail regulations, policies or procedures to postal customers.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Claims Supervisor, ODP Associate

Walmart
04.2017 - 06.2023
  • Supervise DSD associates that receive merchandise/supplies from distribution center and suppliers
  • Responsible in accordance with company policies and procedures by properly handling claims and returns, arrange and organize merchandise /supplies, identify shrink and damages, and ensure a safe work environment
  • Supervise Claims associates that process all customer damage returns
  • Train all associates within the store on the proper handling technique of all Hazardous
  • Waste material
  • Process and adjust all shrink the store
  • Evaluate all recalled items, resolve the issue and process the claims
  • Maintain and handle all Hazardous Waste material
  • Process all supplier vendor merchandise out of the store inventory
  • Verify and analyze Inventory adjustment, Recall , Virtual disposals, Hazardous Bill of
  • Lading, Reconciliation, and Monthly Exception reports
  • Responsible for maintaining the backroom by following company safety, operating procedures, utilize equipment appropriately for receiving, sorting staging and delivering merchandise.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Customer Service Rep., Department Manager

Walmart
07.2011 - 01.2017
  • Process payments and ring up sales on computerized cash registers, ensure that balance of cash is maintained
  • Accept exchanges and returns, answer questions about merchandise, store policies and ensure the customer's satisfaction
  • Assist in keeping work area clean and organized
  • Unload delivery trucks and stock merchandise on shelves
  • Power equipment trained
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales Associate

Snipes USA
10.2016 - 01.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Prep Line Cook

Chilli's Grill & Bar
01.2021 - 09.2021
  • Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
  • Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
  • Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
  • Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
  • Maintained a comprehensive knowledge of ingredients used in each dish to confidently answer customer inquiries about allergens or modifications.
  • Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
  • Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Education

High School Diploma -

Hillcrest Academy North
Scotch Plains, NJ
06.2010

Skills

  • Postal Form Distribution
  • Safety Inspections
  • Strong Analytical and Problem-Solving Skills
  • Modular Integration
  • Departmental Activities
  • Verify Data
  • Monthly Inventory
  • Asset Recovery
  • Shipment Verification
  • Retail Sales Customer Service
  • Coordination
  • Understanding Customer Needs

Timeline

City Carrier Assistant

USPS
06.2023 - Current

Prep Line Cook

Chilli's Grill & Bar
01.2021 - 09.2021

Claims Supervisor, ODP Associate

Walmart
04.2017 - 06.2023

Sales Associate

Snipes USA
10.2016 - 01.2021

Customer Service Rep., Department Manager

Walmart
07.2011 - 01.2017

High School Diploma -

Hillcrest Academy North

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Taheerah M. Johnson