Summary
Overview
Work History
Education
Skills
Timeline
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Taheli Kohlmann

Alameda,CA

Summary

Senior hospitality professional experienced in daily operations, project management, support and collaboration in fast-paced environments. Adaptable team player and professional problem solver with a knack for organization. Proactive and resourceful with a hunger for continuous learning and improvement.

Overview

9
9
years of professional experience

Work History

Floor Operations Manager

Speisekamer Inc
Alameda, CA
09.2018 - Current
  • Managed $1M business-drove sales, managed labor, oversaw a team of 25 people
  • Oversaw ordering and inventory maintaining 100% accuracy on all inventory counts and partnered with vendors and suppliers to effectively manage and budget.
  • Established training manuals for onboarding of new employees and continuous training of staff on upselling techniques and product knowledge that led to a 10% increase in sales
  • Developed and manage advertising and marketing strategies to help increase quarterly sales goals through various events and social media engagements
  • Actively monitored labor costs and food cost - reducing labor cost from 33% to 28% and reducing food overhead by 6%
  • Curated customized catering packages for all on-site events- successfully upselling services in order to exceed quarterly sales goals by 3%
  • Engaged in accurate accounting procedures and practices to optimize business performance

Assistant Floor Operations Manager

Speisekammer Inc
Alameda, CA
06.2013 - 09.2018
  • Assisted General Manager with administrative functions including but not limited to: drafting employee memos, successfully resolving guest complaints, and responding to general inquiries
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Oversaw supply restocking, area cleaning and product organization.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives - inspiring staff and promoting target products to increase sales by 15%
  • Managed full team schedule of 25 people to maintain adequate coverage.
  • Scheduled employees based on labor balancing requirements and forecasted customer levels.
  • Submitted reports to senior management to aid in business decision-making and planning.

Education

Bachelor of Arts - Communications Studies

California State University Northridge
Northridge, CA
05.2013

Skills

  • Excellent communication skills
  • Strong background in operations management
  • Enthusiasm for creating and executing projects and events
  • Experience managing people and driving business performance
  • Fast learner and easily adaptable
  • Familiar with payroll and accounting procedures
  • Planning and Implementation
  • Staff Management
  • Workflow Optimization

Timeline

Floor Operations Manager

Speisekamer Inc
09.2018 - Current

Assistant Floor Operations Manager

Speisekammer Inc
06.2013 - 09.2018

Bachelor of Arts - Communications Studies

California State University Northridge

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Taheli Kohlmann