Dynamic and compassionate medical professional with comprehensive experience in patient care and
administrative support roles within the healthcare sector. Proven ability to manage patient scheduling, handle
insurance claims, coordinate with multidisciplinary teams, and deliver high-quality customer service. Strong
proficiency in the usage of electronic health record systems like Epic and Avatar. Leveraging a broad set of
skills acquired from the rigorous Medical Assistant Program and a track record of enhancing patient
satisfaction in previous roles. Seeking a new opportunity to apply these skills and contribute to a dedicated
healthcare team.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
United Regional Health Care System
Wichita Falls, TX
01.2020 - 04.2021
Coordinated daily scheduling for over 100 patients, improving overall efficiency by 20%
Managed patient admissions and discharges, ensuring complete and accurate documentation
Handled diverse health insurance billing and registration, including Medicare, Medicaid, and Tricare
Utilized medical administrative software including Epic, Avatar, and Jobber.
Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Contributed to positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Sales Floor Associate
Walmart
11.2014 - 01.2020
Steered team of 10 personnel, promoting productive work environment in the jewelry department
Systematically organized merchandise displays on shelves, ensuring appealing and efficient layouts for customer convenience
Proactively assisted customers, providing product information, guidance, and recommendations to enhance their shopping experience
Upheld Walmart's customer service standards, leading to increased customer satisfaction and repeat business.
Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
Education
CCMA certification - undefined
Wichita Fall Medical Assistant School
July 2023
AAS degree - Health Information Management
EXPERIENCE
Vernon College
December 2020
American Heart Association CPR Certified
Gained hands-on clinical experience during an 80-hour externship at United -
Vernon College
Vernon, TX
12.2020
Skills
Proficient in
Microsoft Office Suite Medical billing and processing
Skilled in medical software (Epic, Avatar, Jobber) Attention to detail
Excellent patient service skills Multitasking and prioritization
Effective team leadership and management Problem Solving
HIPAA Compliance
Patient Education
Timeline
Patient Access Representative
United Regional Health Care System
01.2020 - 04.2021
Sales Floor Associate
Walmart
11.2014 - 01.2020
CCMA certification - undefined
Wichita Fall Medical Assistant School
AAS degree - Health Information Management
EXPERIENCE
Vernon College
American Heart Association CPR Certified
Gained hands-on clinical experience during an 80-hour externship at United -
Vernon College
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