Tahesha Boynes
Edgewood,MD
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 7+ years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Medical Administrative Assistant adept at verifying insurance coverage, reviewing records, scheduling exams and updating donor information. Background supporting up to 7+ physicians in busy medical office setting. Certified in ICD-9 and ICD-10 coding.
Overview
15
15
years of professional experience
Work History
Office Assistant
Key Point Health Services
Aberdeen, MD
09.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered patients and completed associated paperwork for accurate records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Material Handler, Seasonal Area Specialist,
Kohl's E-Fulfillment Center
Edgewood, MD
09.2019 - 05.2022
- Prevented load shifting or damage by using bracing and strapping techniques.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Audited and vetted technologies set for rollout, verifying performance and generating organization-specific documentation to assist employees through systemic transitions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Packed items into appropriate containers for shipment.
- Performed cycle counts and inventory control to accurately track product levels.
Packer
Macys Logistics
Joppa, MD
08.2019 - 01.2020
- Completed daily orders with expert picking and packing of shipments.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
Administrative Assistant
Foundations Care Management
Hanover, MD
05.2014 - 07.2015
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
- Arranged rapid office equipment repair and maintenance with vendors.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Maintained staff directory and company policy handbook for human resources department.
Cashier
Food Lion Grocery
Middle River, MD
10.2013 - 05.2015
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Medical Secretary
Randstad Staffing
Baltimore, MD
08.2013 - 09.2013
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Proofread documents and correspondence for accuracy and completeness.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated customer service, patient scheduling and billing.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
Medical Administrative Assistant
University Of Maryland School Of Medicine
Baltimore, MD
11.2007 - 07.2011
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
- Developed and managed accurate and confidential patient records.
- Prioritized incoming patients by degree of injury or illness.
- Converted paper charts into digital files and uploaded to EMR system.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Advocated for patients through conversations with insurance representatives.
- Organized patient files and streamlined operations to improve efficiency.
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL12.2018
Skills
- Critical Thinking
- Time Management
- BLS Certified
- Certified Medical Administrative Specialist
- Customer Service
- Verbal and Written Communication
- Medical Recordkeeping
- Equipment Troubleshooting and Maintenance
- Problem Solving
- Detail-Oriented
- Appointment Scheduling
- Medical Report Preparation
- Epic Systems
Timeline
Office Assistant
Key Point Health Services
09.2022 - Current
Material Handler, Seasonal Area Specialist,
Kohl's E-Fulfillment Center
09.2019 - 05.2022
Packer
Macys Logistics
08.2019 - 01.2020
Administrative Assistant
Foundations Care Management
05.2014 - 07.2015
Cashier
Food Lion Grocery
10.2013 - 05.2015
Medical Secretary
Randstad Staffing
08.2013 - 09.2013
Medical Administrative Assistant
University Of Maryland School Of Medicine
11.2007 - 07.2011
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Similar Profiles
Tytianna DowTytianna Dow
Child PRP Program Manager at Key point Health ServicesChild PRP Program Manager at Key point Health Services
Julian GUdelJulian GUdel
Residential Counselor at Key Point Health ServicesResidential Counselor at Key Point Health Services
Keyauna AndersonKeyauna Anderson
Psychiatric Rehabilitation Counselor at Key Point Health ServicesPsychiatric Rehabilitation Counselor at Key Point Health Services
Ciara CooperCiara Cooper
Admissions & Registration Coordinator at Johns Hopkins HospitalAdmissions & Registration Coordinator at Johns Hopkins Hospital
Daijah BerryDaijah Berry
Residential Counselor at US Medical Staffing Inc.Residential Counselor at US Medical Staffing Inc.