Tahesia McKnight

Work History

Chartwells

08.2022 - Current

Providing direction, feedback and coaching to the Kitchen Leads so that the food service operations within the District are in compliance with Chartwells standards and processes and contractual obligations
Meeting with clients to ensure we provide customer satisfaction and employee engagement
Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance
Prepare production, payables, inventory, transfers, sales and revenue reports for management and ensure their unit meets the expectations for quality, productivity and safety
May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization
Perform other duties as assigned.

Agiliti

12.2021 - 08.2022

Delivers equipment to patients rooms or standby locations in patient-ready conditions with appropriate software, accessories and disposables
Confidently communicates with clinical staff on the topics of equipment features and functionality
Provide a quality service, performs to quality standards and meets both customer and company metric pick-up, clean and processes all equipment, preparing it for patient ready use following all company and hospital protocols.

Optimal Home Care LLC

07.2018 - 11.2021

Established a home care agency from the ground up
Developed and updated NCDHHS policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
NC HHA certified as well as NCDHHS license for personal care agency
Responsible for Client and personnel policy Coordinated with community medical and health providers to determine patient treatment, discharge and plan of care
Completed assessments and reassessments of patients to determine current and ongoing needs
Oversee maintenance of medical records by verifying accuracy, completeness and compliance with licensing regulations
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Function as liaison between NC state and client on Medicaid claims: main point of contact for client.

Morrison Healthcare

07.2017 - 01.2021

Planning menus in consultation with chefs, ordering supplies, keeping budgets, maintaining financial records and administrative records
Schedule catering for hospital through Catertrax, setup and breakdown all catering events
Oversee internal catering events for small to mid-size corporate conference rooms
Strong client interaction
Support mission and goals of Food and Nutrition Department
Call 100 or more patients to inquire about their dietary needs were met, communicated and directed team concerning patient safety and courtesy
Demonstrated exceptional customer service to foster a welcoming and professional environment for patients.

Holiday Day Inn Coliseum

05.2015 - 07.2017

Managed over 15 employees for a mid-size hotel
Plan, organize, control and direct work of employees in hotel restaurant while ensuring guest satisfaction
Interviewed, evaluated, lead, motivate, coach and discipline all employees
Describe and ensure quality of all food items, ingredients and preparation methods, as well as provide expert knowledge of wine and spirits in an elegant, appointed environment.