TAHILY BRAVO
Miami,FL
Summary
Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, and implementing cost-saving measures. Demonstrated ability to enhance communication between departments, resulting in optimized operational workflows. Committed to maintaining high standards of organization and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Medical Office Manager
Miami Sports Medicine
Miami, FL
05.2013 - Current
- Developed and implemented administrative procedures to maximize efficiency.
- Managed busy calendar for physician, planning and preparing meetings and communications.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Planned and controlled budgets for contracts, equipment and supplies.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Resolved disputes between vendors providing services or products to the practice in a timely manner.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Trained new staff on office procedures, software programs and customer service protocols.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Coordinated with insurance companies to verify coverage of services rendered.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Participated in budgeting activities for the practice by analyzing cost trends over time.
- Recruited qualified candidates for open positions within the practice when necessary.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Coordinated and conducted classes to teach stem cell procedures to new staff members.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Managed staff scheduling and set patient scheduling policy.
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Supervised cleaning staff and coordinated equipment maintenance activities.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Monitored office supplies to replenish needed inventory before depletion.
- Pitched in to help with office tasks during busy periods and staff absences.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
Billing Assistant
Abraxas Billing
Miami, FL
05.2021 - Current
- Processed and submitted claims for payment in a timely manner.
- Reconciled accounts to ensure accuracy of billing information.
- Researched discrepancies between patient invoices and payments received.
- Responded promptly to inquiries from internal and external patients regarding billing issues.
- Generated customer statements on a monthly basis.
- Collaborated with other departments to resolve any discrepancies in billing data or documentation.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Assisted in developing and implementing policies and procedures related to billing activities and processes within the organization's accounting department.
- Worked with biller to identify and develop process improvements.
- Input payment history and other financial data to keep patients accounts up-to-date in system.
- Investigated and resolved issues to maintain billing accuracy.
- Managed payment processing, invoicing and collections tasks.
- Reviewed with biller documentation to comply with payment guidelines.
- Managed account receivables to maintain payments within net terms.
- Submitted claims to insurance companies.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collected, posted and managed patient account payments.
- Processed insurance payments and recorded information in account database.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Weighed envelopes containing statements to determine correct postage and affix postage.
Education
GED -
Christian Acadamey
Miami, FL01-2006
Skills
- Reception Management
- Team Leadership
- Attention to Detail
- EMR Software
- Billing Processes
- Staff Scheduling
- Physician Group Management
- Medical Practice Operations
- Strong Work Ethic
- Budget Control
- Conflict Resolution
- Patient Registration
- Insurance Eligibility, Verification, referrals and authorizations
- Patient Demographics
- Critical Thinking
- Medical terminology knowledge
- Inventory Control/inventory maintenance
- Effective Multitasking
- Schedule Creation
- Administrative Support
- Medical Care Programs
- Continuous Process Improvement
- Medical Procedures Scheduling
- Medical history obtainment
- Revenue Forecasting
- Electronic Health Records Management
Certification
- HIPPA
- OSHA
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Billing Assistant
Abraxas Billing
05.2021 - Current
Administrative Medical Office Manager
Miami Sports Medicine
05.2013 - Current
- HIPPA
- OSHA
GED -
Christian Acadamey
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