Tahimi Gonzalez
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated front desk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
La Colonia Medical Center
03.2019 - 02.2024
- Developed strong working relationships with team members, fostering a positive work environment.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed and updated databases to handle customer data.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Completed all tasks in compliance with company policies and procedures.
- Completed patient referrals to other medical specialists.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Elevated levels of organization within the clinic by implementing an improved filing system for easier retrieval of vital information on demand.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Printed prescription requests and queries in compliance with practice protocol.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Optimized appointment scheduling system through consistent updates of provider availability, allowing for higher patient volume without overbooking incidents.
- Managed multi-line phone system and pleasantly greeted patients.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
Education
English
Miami Dade College
Miami, FL06.2016
High School Diploma -
NICOLAS GUILLEN BATISTA
CUBA10.2010
Skills
- Referral Coordination
- Sensitive information handling
- Problem-Solving
- File Organization
- Computer Proficiency
- Customer and client relations
- Multi-Line Telephone Systems
- Microsoft Office
- Scheduling
- Customer Complaint Resolution
- Office Organization
- Customer Service
Timeline
Front Desk Receptionist
La Colonia Medical Center
03.2019 - 02.2024
English
Miami Dade College
High School Diploma -
NICOLAS GUILLEN BATISTA
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