Gabriella Gonzalez-Hernando
Port Richey,FL
Summary
Highly trained as a personnel clerk in all areas of human resources operations and able to quickly meet any clerical need. Confidently coordinate the required paperwork for new hires, existing employees and terminations. Excellent recordkeeping, organizational and problem-solving abilities focused on helping HR efficiently operate as well as fully trained in reception work.
Experienced Permit Technician, with extensive customer service experience and computer programs. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Permit Technician
Pasco County Central Permitting
New Port Richey, Florida
10.2020 - Current
- Assisted customers in obtaining permits and other regulatory approvals.
- Reviewed building permit applications for accuracy and completeness.
- Scheduled building inspections as required by applicable codes and ordinances.
- Developed, maintained, and updated filing systems for permits and related documents.
- Worked closely with other departments within the municipality to ensure timely processing of permits.
- Coordinated the issuance of certificates of occupancy upon completion of projects.
- Provided technical assistance to customers on various aspects of the permitting process.
- Verified that contractors were licensed to perform work in accordance with local laws.
- Answered customer inquiries about permit requirements over the phone or by email.
- Performed data entry into computerized databases related to permitting activities.
- Assisted with customer requests and answered questions to improve satisfaction.
Personnel Clerk
Chaparral Boats Inc
Nashville, GA
12.2018 - 09.2019
- Kept the organization's personnel records accurate with each employee's current personal, salary and incident information
- Maintained and updated files and records of company employees
- Taught junior employees how to perform tasks such as inputting data as well as answering phones and properly redirecting calls to the correct departments
- Filed records to keep system efficient and information organized
- Guided visitors to staff members and business locations
- Answered telephone calls to provide information, take messages and redirect calls to the corresponding departments
- Collaborated well with team members to carry out daily assignments and achieve team targets
Education
High School Diploma - General Studies
Vidalia Academy
Vidalia, GA05.2016
Skills
- Customer Service
- Process forms
- Document employee information
- Compile reports
- Multitasking
- Attention to detail
- Answer telephone calls
- Greet visitors
- Manage employee relations
- Handle office equipment
- Data Entry
- Microsoft Word
- Microsoft Excel
- Organized
- Record keeping
- Critical thinking development
- Conflict resolution techniques
- Computer software proficiency
- Telephone etiquette awareness
- Active listening practice
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Permit Technician
Pasco County Central Permitting
10.2020 - Current
Personnel Clerk
Chaparral Boats Inc
12.2018 - 09.2019
High School Diploma - General Studies
Vidalia Academy
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