Tahimy Mediaceja Rodriguez
Norfolk,Nebraska
Summary
Dynamic leader with a proven track record at Melia Cohiba Hotel, enhancing customer satisfaction and streamlining service processes. Skilled in verbal communication and teamwork, adept at fostering collaborative environments and driving innovative solutions. Demonstrates bilingual proficiency in Spanish and English, significantly improving client service and team collaboration.
Experienced with facilitating communication between Spanish and English speakers. Utilizes linguistic expertise to ensure accurate and effective interpretation in diverse settings. Track record of maintaining confidentiality and cultural sensitivity while delivering clear and precise translations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Spanish Interpreter
Tyson Fresh Meats
04.2023 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking Tm's through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and Tm's, bridging language barriers for optimal care delivery.
- Strengthened relationships with Tm's by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased Tm's satisfaction by providing effective language support during important meetings.
Housekeepers Supervisor
Hilton Grand Vacations Club Las Palmeras
02.2022 - 03.2023
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed staff of [25] housekeepers.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Communicated repair needs to maintenance staff.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
- Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
Head of Service
Melia Cohiba Hotel
06.2008 - 03.2019
- Fostered a collaborative work environment, encouraging open communication and teamwork among staff members.
- Championed innovative solutions to address customer needs, leading to increased product offerings and revenue streams.
- Created a culture of continuous learning through the establishment of regular workshops and training sessions for employees at all levels.
- Oversaw the recruitment of top talent, resulting in a highly skilled workforce capable of meeting department objectives.
- Guided team members through challenging situations using empathetic leadership skills, fostering resilience amongst staff during periods of change or uncertainty.
- Enhanced customer satisfaction by streamlining service processes and implementing effective communication strategies.
- Conducted thorough assessments of service processes to identify areas for improvement and implement necessary changes.
- Evaluated existing technology infrastructure and implemented upgrades as needed to support efficient service delivery and data-driven decision making.
Education
Bachelor - Tourism And Hospitality
Habana University
La Habana 06-2007
Skills
- Fluent spanish
- English fluency
- Verbal communication
- Memory retention
- Confidentiality practices
- Telephone interpreting
- Code of ethics
- Customer relations
- Law enforcement
- Interpretation
- Client service
- Microsoft office
- Teamwork
- Teamwork and collaboration
- Time management
- Multitasking
- Multitasking Abilities
- Organizational skills
- Team collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of more than 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Localization Professional (CLP) - The Localization Institute.
- Simultaneous Interpretation Certification – Various Training Programs.
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Elementary
Timeline
Spanish Interpreter
Tyson Fresh Meats
04.2023 - Current
Housekeepers Supervisor
Hilton Grand Vacations Club Las Palmeras
02.2022 - 03.2023
Head of Service
Melia Cohiba Hotel
06.2008 - 03.2019
Bachelor - Tourism And Hospitality
Habana University
Similar Profiles
Donald ColemanDonald Coleman
Value Added - B Shift at Tyson Fresh MeatsValue Added - B Shift at Tyson Fresh Meats
Dominique OrozcoDominique Orozco
Maintenance Supervisor at Tyson Fresh MeatsMaintenance Supervisor at Tyson Fresh Meats
Shen YoumShen Youm
Interpreter at Tyson Fresh MeatsInterpreter at Tyson Fresh Meats