Tahina Herard

Worked with clients aged 8–14 who experienced severe trauma and/or behavioral challenges.
• Monitored and supported youth in a structured environment, ensuring their safety, emotional well-being, and daily routine compliance.
• Provided meals during assigned shifts, promoting healthy habits and consistent care.
• Accompanied clients to medical appointments and actively participated in recreational and educational field trips.
• Observed and documented behavioral patterns and incidents in detailed daily reports to support treatment planning and interdisciplinary communication.
• Maintained a professional, compassionate, and trauma-informed approach in all interactions.

Assist members with submitting payments for their health insurances policies and ensure timely processing.
• Provide comprehensive customer service support, including guidance on prescription (Rx) issues, locating in-network providers, and understanding policy coverage.
• Educate members on claims submission procedures and assist in resolving issues related to denied or delayed services.
• Utilize strong communication and problem-solving skills to handle complex inquiries with professionalism and empathy.
• Successfully obtained the Florida 2-40 Health Insurance License (Health Only), enhancing ability to support members accurately and within regulatory guidelines.
• Effectively manage all responsibilities in a remote work environment, maintaining productivity and high customer satisfaction.

Conducted regular observations and recorded vital signs to ensure client safety and monitor physical and emotional well-being.
• Utilized de-escalation techniques to manage and resolve behavioral incidents, promoting a safe and therapeutic environment.
• Provided direct support and informal counseling to clients experiencing emotional distress or crisis.
• Completed the intake process for new admissions, including property inventory, body search procedures, and documentation in accordance with facility policies.
• Maintained accurate records and collaborated with clinical staff to support individualized treatment plans.