Tahina Rivera
New Haven
Summary
Hardworking Housekeeping Manger bringing 20 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. I'm reliable, independent, and works with others.
Overview
15
15
years of professional experience
Work History
Executive Housekeeping Manager
Courtyard by Marriott
01.2025 - Current
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
Assistant General Manager
New Haven Village Suites
04.2022 - 12.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Executive Housekeeping Manager
The Hampton Inn & Suites
03.2010 - 09.2020
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
Education
High School Diploma -
New Haven Adult Ed
New Haven, CT06-2023
Skills
- Customer service focus
- Housekeeping
- Health and safety compliance
- Task delegation
- Strong leadership
- Inventory control
- Policy enforcement
- Expense tracking
- Room inspection
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Executive Housekeeping Manager
Courtyard by Marriott
01.2025 - Current
Assistant General Manager
New Haven Village Suites
04.2022 - 12.2024
Executive Housekeeping Manager
The Hampton Inn & Suites
03.2010 - 09.2020
High School Diploma -
New Haven Adult Ed
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