Summary
Overview
Work History
Skills
Languages
References
Timeline
Generic
Tahir Islam

Tahir Islam

Jersey City,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Forward-thinking personality with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

12
12
years of professional experience

Work History

Store Manager

Downtown Convenience Store
Jersey City, NJ
07.2023 - 05.2024
  • Maintained accurate records of employee performance reviews.
  • Organized promotional events to increase product awareness.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Created weekly work schedules for store personnel.
  • Implemented efficient systems for tracking stock movement.
  • Recruited, trained and supervised new employees.
  • Developed relationships with suppliers to negotiate better prices.
  • Established customer service standards and monitored staff compliance.
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to maximize sales and profitability.
  • Performed regular price checks to ensure competitive pricing.
  • Ensured compliance with safety regulations and company policies.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Developed and implemented operational policies and procedures.
  • Oversaw daily operations, optimizing efficiency and productivity.
  • Monitored inventory levels, managed procurement processes.

Regional Manager

Taazur Contracting Company
Dammam, Saudi Arabia
03.2013 - 05.2022
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Created and maintained relationships with key customers in the region.
  • Assisted district managers in developing marketing plans for their respective districts.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Evaluated customer feedback and adjusted company processes accordingly.
  • Analyzed regional financial data to identify areas of growth opportunities.
  • Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
  • Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
  • Reviewed monthly reports from individual districts regarding sales figures and other metrics.
  • Collaborated closely with Human Resources department on matters related to employee relations.
  • Identified new business opportunities through market research and industry trends.
  • Resolved conflicts between customers and employees within the region.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Ensured compliance with all applicable laws related to employment practices within the region.
  • Developed annual budgets for each district within the region.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Created and maintained productive relationships with key stakeholders in the district.

Operations Manager

Taazur Contracting Company
Jeddah, Saudi Arabia
01.2016 - 05.2019
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Performed cost analysis for various projects to determine budget requirements.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Created detailed reports on the performance of individual departments within operations.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Implemented systems for tracking operational performance metrics.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Oversaw inventory management activities including ordering supplies as needed.

Operations Supervisor

Taazur Contracting Company
Jeddah, Saudi Arabia
04.2013 - 12.2015
  • Prepared reports on operational performance metrics and presented them to management team.
  • Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
  • Monitored staff performance and provided feedback for improvement.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Provided support to other departments as needed to meet organizational goals.
  • Directed employees on how to use equipment properly and safely.
  • Developed strong relationships with customers through excellent customer service practices.
  • Maintained accurate records of employee attendance and performance reviews.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Trained new employees on proper job functions and company policies and procedures.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.

Warehouse Operator

Al Olyan Group
Jeddo, Saudi Arabia
01.2012 - 02.2013
  • Assisted with physical inventories as required.
  • Identified potential problems related to shipping errors or damages prior to delivery.
  • Monitored quality control processes for incoming shipments and outgoing orders.
  • Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
  • Organized the warehouse in an efficient manner to facilitate locating merchandise quickly.
  • Maintained a clean work environment by adhering to safety protocols at all times.
  • Performed cycle counts of warehouse stock on a regular basis.
  • Received, sorted and stored incoming inventory items according to established guidelines.
  • Processed orders accurately, efficiently and within specified timeframes.
  • Handled returns from customers in accordance with company policy procedures.
  • Provided assistance to co-workers when needed or requested.
  • Maintained accurate records of all goods received, shipped or transferred between warehouses.
  • Ensured safety policies were followed at all times while working in the warehouse environment.
  • Utilized scanners and RF devices for tracking purposes.
  • Tracked inventory levels, restocked shelves as needed and reported discrepancies to management team members.
  • Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
  • Managed hazardous materials appropriately per company regulations.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Used digital database to keep records of units and stock moved.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.

Skills

  • Operational budgeting
  • Retail Inventory Management
  • Budget Administration
  • Shift Scheduling
  • Production
  • Maintenance Planning
  • Customer Retention
  • Performance Management
  • Staff Management
  • Human Resources Management
  • Staff Training and Development
  • Operations Management
  • Customer and vendor relations
  • Operations
  • Cost Reduction
  • Leadership Development
  • Business Development
  • Operations Oversight
  • Customer Service
  • Project Planning

Languages

English
Professional
Urdu
Professional
Arabic
Professional
Punjabi
Professional

References

References available upon request.

Timeline

Store Manager

Downtown Convenience Store
07.2023 - 05.2024

Operations Manager

Taazur Contracting Company
01.2016 - 05.2019

Operations Supervisor

Taazur Contracting Company
04.2013 - 12.2015

Regional Manager

Taazur Contracting Company
03.2013 - 05.2022

Warehouse Operator

Al Olyan Group
01.2012 - 02.2013

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Tahir Islam