Tahir MAHRAN
Manchester ,Lancashire
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Reliable and dependable team player with excellent communication and organisational skills. Experienced in conducting comprehensive market research to identify key customer segments and target audiences. Creative marketer willing to think outside the box to secure impressive results.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Security Supervisor
aphla k9
London, essex
03.2020 - 07.2023
- Oversaw reliable security operations with strong leadership and planning.
- Deterred thefts and property damage with imposing security presence.
- Analysed CCTV to track thefts and compiled incident reports.
- Clearly conveyed important messages and key information during handovers to security personnel.
- Worked well under pressure to plan and implement solutions to urgent problems.
- Communicated security incidents, issues and policy violations with on-site team to execute appropriate action.
- Protected evidence through crime scene preservation.
- Delivered first class customer service while maintaining professionalism.
- Allocated and verified badges and ID to grant access to authorised individuals.
- De-escalated conflict and resolved challenging situations.
- Established clear processes to handle fire and security alarm activations.
- Deployed crowd control techniques to maintain safety at large-scale events.
security relief officer
bidvest noonan
milton keyens , Buckinghamshire
02.2023 - 05.2023
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Identified safety risks by analysing reports and camera footage.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
- Worked in security control room to continuously monitor CCTV feeds.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Employed covert surveillance to monitor individuals and gather evidence of violations.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Created hazard-free environment by reporting on building damage and irregularities.
Lawyer Trainee
Reeds Solicitors LLP
milton keyens , Buckinghamshire
11.2021 - 01.2023
- Shadowed lawyers to understand workloads, case management and network development.
- Provided administrative support involving file management, correspondence and reception duties.
- Drafted legal research and generated self-help materials for clients.
- Completed work with strict compliance to industry regulations.
Marketing and Sales Executive
wharfside car services
London, london
04.2021 - 09.2021
- Maintained price lists and sales documents capturing data on customers and marketing and sales budget.
- Ideated online and offline campaigns to generate leads and convert to customers.
- Established robust and original lead follow up plan, increasing customer touchpoints by [Number]%.
- Gathered and analysed customer data and feedback using CRM software, reporting results for strategic decision-making.
- Maintained professional relationships with existing clients, upselling where possible.
- Executed marketing and sales strategies to generate and convert qualified leads.
- Oversaw timely creation of high quality marketing content for online and offline marketing collateral.
- Processed received client feedback on time to achieve maximum client satisfaction.
- Leveraged existing client relationships to secure new clients, sales and marketing opportunities.
- Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
- Monitored and reported on competitor activity, analysing competitor products, performance and sales.
- Enhanced online presence, rebranding company website and social media to capture more leads.
Nhs support worker
Nhs
barking dagnham, london
09.2020 - 02.2021
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
Public Relation Officer
gerab national enterprises
abudhabi, dubai
03.2018 - 11.2019
- Wrote and edited in-house articles, case studies and annual reports.
- Drafted communications for routine releases and emergency response.
- Organised and served as spokesperson at PR activations to promote company image.
- Conducted video interviews, shot videos of event coverage and edited to create professional video projects.
- Conferred with managers to identify trends and adapt PR strategies to stay relevant.
- Undertook research for and presented new business proposals to potential customers.
- Handled guest list for client events, sending invitations and managing attendees during events.
- Established strong social media presence to increase brand exposure.
- Collaborated with marketing team to create innovative strategies for optimised campaign results.
- Created and distributed newsletter to connect directly with key stakeholders.
Education
Master of Arts - law
university of Hertfordshire
Buckinghamshire 11.2019 - 11.2020
Certificate of Higher Education - english
ilets
pakistan 03.2019 - 04.2019
Certificate of Higher Education - health and safety
traffic marshal
united kingdom 10.2022 - 11.2022
Certificate of Higher Education - security
sia
united kingdom 01.2019 - 03.2019
Certificate of Higher Education - care
nhs
london 10.2020 - 12.2020
Skills
- Security team management
- Safety and security
- Company risk management
- CCTV Monitoring
- File and records management
- Criminal law
- Sales negotiating
- Complaint resolution
- Strategic sales knowledge
- Relationship-building
- Microsoft Office
- Outstanding customer service
- Customer sales support
- Multi-line phone talent
- Creative problem solving
- Professional demeanour
- Customer service
- PPE Compliance
- Data Entry
- Problem-Solving
- Organization and Time Management
- Administrative support
- Mail sorting techniques
- Confidentiality and discretion
- Marketing and publicity campaigns
- Written Communication
- Dependable and Responsible
- Risk analysis training
- Staff Management
Languages
Hindi
Advanced
Urdu
Proficient (C2)
English
Fluent
Arabic
Intermediate
Timeline
security relief officer
bidvest noonan
02.2023 - 05.2023
Certificate of Higher Education - health and safety
traffic marshal
10.2022 - 11.2022
Lawyer Trainee
Reeds Solicitors LLP
11.2021 - 01.2023
Marketing and Sales Executive
wharfside car services
04.2021 - 09.2021
Certificate of Higher Education - care
nhs
10.2020 - 12.2020
Nhs support worker
Nhs
09.2020 - 02.2021
Security Supervisor
aphla k9
03.2020 - 07.2023
Master of Arts - law
university of Hertfordshire
11.2019 - 11.2020
Certificate of Higher Education - english
ilets
03.2019 - 04.2019
Certificate of Higher Education - security
sia
01.2019 - 03.2019
Public Relation Officer
gerab national enterprises
03.2018 - 11.2019
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