Tahir Qureshi

Operational Oversight: Monitor and ensure that all branch operations comply with bank policies and regulatory requirements.
Performance Management: Analyze branch performance metrics and implement strategies to improve efficiency and productivity.
Staff Training and Development: Oversee the training programs for branch staff to enhance their skills and ensure they are knowledgeable about products and services.
Customer Service Excellence: Ensure that branches deliver high-quality customer service and address any issues or complaints effectively.
Risk Management: Identify potential risks in operations and implement measures to mitigate them, including fraud prevention.
Budget Management: Oversee branch budgets, manage expenses, and drive cost-saving initiatives without compromising service quality.
Process Improvement: Identify inefficiencies in operations and develop processes to streamline workflows and enhance service delivery.
Collaboration with Other Departments: Work closely with other departments, such as compliance, marketing, and HR, to align branch operations with overall bank strategies.
Sales Strategy Implementation: Support branches in achieving sales targets by implementing effective sales strategies and ensuring staff are motivated and trained.
Reporting and Analysis: Prepare regular reports on branch operations, performance, and compliance for senior management review.

• Ensure all branch activities comply with bank policies, regulations, and legal requirements.
• Lead, motivate, and manage branch staff, fostering a positive work environment and encouraging professional development.
• Lead, motivate, and manage branch staff, fostering a positive work environment and encouraging professional development.
• Identify and mitigate operational risks, ensuring security protocols are followed to prevent fraud and loss.
• Manage the branch budget, monitor expenses, and implement cost-control measures.
• Streamline branch operations to improve efficiency and reduce turnaround times for customer transactions.
• Collaborate with the sales team to implement strategies that meet sales goals and promote bank products.
• Oversee training programs for staff to ensure they are well-versed in products, services, and operational procedures.
• Prepare and present regular reports on branch operations, performance, and compliance to senior management.

Ensure that the stated activities of Branch Operations, i.e., counter services (i.e., supervision of cash receipts/payments, sanctions screening, ATM management, and timely replenishment), account opening, cheque book issuance and delivery, processing of ATM card issuance requests, processing of CDR and TDR applications, processing of account maintenance activities, issuance and operations of lockers, and provision of customer statements to customers. Issuance, liquidation, and cancellation of Banker's Cheques and other payment instruments. Job needs to ensure that all activities are performed in compliance with prescribed rules and regulations of the Bank to avoid any operational, reputational risk, and audit observations.

Ensure to stay updated with SOPs as defined in the Branch Operations Manual, current policies, and procedures, including AML/CFT, by taking the required banking trainings.

Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.

Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.