Dynamic Key Manager highly skilled at increasing revenue for organizations. Extensive experience in
the consumable, packaged goods and electronic industry. Adept at formulating strategic plans and
targeted selling concepts in product assortment, merchandising, distribution and profitable pricing.
An innovative category manager with a unique ability to combine competitive analysis, statistical data
and relationship skills into bottom line results. Experience includes:
Product Growth Cost Reduction
Margin Enhancement Key Relationship Builder
Workflow Strategist Talent Recruitment, Training and
Development
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Wawa.Inc
10.2023 - Current
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Resolved problems promptly to elevate customer approval.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Managed team schedule with eye for coverage needs and individual strengths.
Area Manager
Flora Foods
10.2022 - 09.2023
Built lasting relationships with clients through outstanding customer service interactions.
Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
Managed daily operations of Sales department generating $250.000 annually.
Sales Account Manager
Gold Coast Beverage Distribution
11.2013 - 10.2022
Organized joint sales calls with current customers and outside vendors
Oversaw sales forecasting, goal setting and performance reporting for all accounts
Managed a portfolio of 15 accounts totaling $5 million in sales annually
Organized joint sales calls with current customers and outside vendors
Oversaw sales forecasting, goal setting and performance reporting for all accounts
Center Store Manager
WINN DIXIE
01.2011 - 11.2013
One of three store managers maintaining responsibility of an $18M grocery outlet center
Directly responsible for every aspect of category management specifically overseeing and managing general merchandise, dairy/frozen food and grocery
Directly contributed to recent increased profit margins focusing on consistent customer and field interactions, capitalizing on upgrading store appearance, product purchase, placement and stocking and overall consumer and customer service
Collaborated with a team to support intensive strategic initiatives resulted in exceeding the quarterly budget for the last two quarters
Created and implemented a sales plan that increased product sales on average of seven percent weekly which directly contributed to exceeding quarterly budgets to $5M for the last two fiscal quarters
Provided coordination and direction to a minimum of 20 staff in the execution of daily operations of store management
Collaborated with corporate executives in competitive analysis and providing recommendations to address overall store appearance, cleanliness, product inventory, display and external vendor relations which directly influenced the increased profit margin
Oversee and manage the store's sales plan, product management, receivable and payables, personnel and direct relationship manager to brand account mangers
Oversee and manage all brand product deliveries and placement within the center
Executed business strategies to boost revenue and penetrate new markets through implementation of Sales Ad
Special Events Coordinator
ANHEUSER-BUSCH WHOLESALER AJAX TURNER
01.2007 - 01.2011
Responsible for establishing, streamlining and maintaining beverage inventories for over 30 retail locations and special events (300 to 40,000 plus attendees) in various venues that featured Anheuser-Busch products
Transformed an under-performing beverage line at the Bridgestone Arena that increased product sales by 42% fiscally
Received exceptionally high satisfaction marks among Bridgestone Arena staff, special event promoters and clients by maintaining a highly visible on-site presence, ability to resolve critical issues or product replenishment while maintaining a fluid and frictionless function for the client
Provided coordination and direction to ten product technicians, collaborating with a diverse population of clients (event promoters, managers, venue staff and consumers.) Oversaw and managed beverage and product orders, Anheuser-Busch branded vehicles, products delivery schedule and product inventory for special events, a plethora of venue sites and the daily management and stocking of 30 retail venues
Oversee and manage monthly reports to evaluate all draught account rankings, individual client sales, and client inventory reports
Provide strategic direction for product usage and product usage projections with distributor management, and account directors
Co-Store Manager
KROGER GROCERY
01.2006 - 01.2007
Collaborated with other location mangers maintaining responsibility for every aspect major retail grocery outlet
Increased profit margin by $750,000 in weekly sales through consistent customer and employee interaction by capitalizing on product purchase, placement, stocking and overall customer service
Collaborated with location managers in the hiring, coaching and development of 90 plus employees in the day to day expectations and retail operations
Supervised and managed all grocery, non-food, fuel and front end customer services departments and department directors as well as interfaced with the Safety Coordinator for specific retail location
Organized and managed departmental orders, key retailing board sheets, overridden cost reports, employee schedules and customer issues, complaints and concerns
Recognized on numerous occasions for exceeding company and store goals and plateaus and for developing and maintaining excellent customer service and rapport