Summary
Overview
Work History
Education
Skills
Timeline
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TAHIRA BELL

Lake Hiawatha,NJ

Summary

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering several years of experience healthcare.

Overview

8
8
years of professional experience

Work History

IT Support Analyst

Atlantic Health System
08.2022 - Current
  • Understands the implementation of new Epic functionality and enhancements
  • Working with application build teams on its designed workflows and emphasize its appropriate use with end users
  • Provide ongoing support in areas such as Epic workflows, training design/delivery and evaluation of training outcomes
  • May assist in the design of support/training solutions based on Help Desk call trends
  • Provide support and training for the learning management system (LMS)
  • Serve as a resource on effective usage of electronic health record (EHR) applications
  • Serve as general point of contact for AHS’s Help Desk with respect to questions concerning supported applications.
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Monitored helpdesk and responded to incoming tickets to address support needs.

Unit Associate

Atlantic Health System
06.2018 - 08.2022
  • Responds to patients’ and families’ needs in a courteous, positive and timely manner
  • Courteously and promptly answers multiple phone calls
  • Locate patients and patients’ relatives throughout the hospital
  • Review and enter physicians’ orders and file appropriately in patient charts
  • Dispatch calls to attending physicians and residents in a timely manner
  • Maintain strict confidentiality by adhering to HIPAA privacy requirements

Patient Representative

Summit Medical Group
12.2017 - 01.2019
  • Performed all duties related to the registration and financial clearance process for all patients
  • Collected proper date to ensure bills will be paid by a third party or a patient
  • Provided orientation to patients regarding the registration process
  • Performed scheduling functions of new and follow up patients accordingly
  • Was responsible for identifying, collecting and reconciling patients’ liabilities

Patient Access Representative

Beth Israel Hospital
11.2016 - 07.2017
  • Performed all duties related to the registration and financial clearance process for all patients
  • Collected proper dates to ensure bills would be paid by a third party or patient
  • Provided orientation to patients regarding registration process
  • Performed scheduling functions for new and follow up patients accordingly
  • Was responsible for identifying, collecting and reconciling patients’ liabilities
  • Greeted patients and visitors in a friendly and safe environment
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Interviewed patients to accurately obtain all opening information required for admission
  • Prepared admitting and discharge records and forwarded them to the proper departments
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Explained a variety of admission forms and policies, retrieved signatures, held discussions on financial responsibility and obtained payment
  • Carried out insurance verification, consents and notifications
  • Determined expected cost for services rendered
  • Identified all payer sources


Patient Representative

University Physician Associates
03.2016 - 11.2016
  • Was responsible for patient intake process and medical billing for a busy outpatient pediatric and practice clinic
  • Verified medical insurances and collected co-payments, reconciled accounts receivables
  • Maintained and organized patient medical records and filing system
  • Provided follow up appointments, issued referrals and obtained prior authorization for patients as required

Recovery Clerk

University Physician Associates
03.2015 - 03.2016
  • Worked with insurance companies, patients and attorneys to determine status of accounts and resolved billing issues
  • Maintained physical and digital records to reflect status of accounts
  • Processed payments, money log entries and payment plans on a monthly basis
  • Determined charity care status and issued write-offs and adjustments as necessary
  • Maintained strict confidentiality by adhering to HIPAA privacy requirements

Education

Essex County College
Newark, NJ
2013

Medical Administrative Assistant Specialist E -

National Healthcare
East Orange, NJ
2005

Associate of Science - Applied Science, Office Business Administration

Gibbs College
Montclair, NJ
05.2002

Skills

Proficient in ICD 10 medical billing and coding, medical billing and coding,

  • Medical terminology,
  • Claim submission payment posting
  • Organizational Skills
  • Resolve Technical Problems
  • Office Support
  • Epic EHR (ClinDoc, Stork, Cadence & Prelude)
  • Team Support
  • Training Material Development
  • Microsoft Windows and Office
  • Collaborative Team Player
  • Application Support

Timeline

IT Support Analyst

Atlantic Health System
08.2022 - Current

Unit Associate

Atlantic Health System
06.2018 - 08.2022

Patient Representative

Summit Medical Group
12.2017 - 01.2019

Patient Access Representative

Beth Israel Hospital
11.2016 - 07.2017

Patient Representative

University Physician Associates
03.2016 - 11.2016

Recovery Clerk

University Physician Associates
03.2015 - 03.2016

Essex County College

Medical Administrative Assistant Specialist E -

National Healthcare

Associate of Science - Applied Science, Office Business Administration

Gibbs College

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TAHIRA BELL