Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Upheld company "spec" guidelines in regards to self-presentation and interacting with guests.
Greeted incoming guests to escort to assigned dining area and present menus.
Maintained strong relationships with clients resulting in repeat business and increased sales.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Client Experience Coordinator
Cartier
Short Hills, NJ
10.2023 - 12.2023
Verified reservations and wait times with customers.
Provided attentive customer service by offering refreshments, to clients, ensuring a comfortable and welcoming experience.
Aided sales staff in gift-wrapping merchandise for clients.
Managed stores offsite inventory to ensure it was cleaned and organized
Controlled offsite inventory organization and cleanliness to meet company standards and enhance efficiency
Audience Production Assitant
The Drew Barrymore Show - CBS
New York, NY
08.2022 - Current
Assist Supervising Audience Producers in booking over 200 audience members for the show.
Responsible for getting all of the audience members checked in and seated properly.
Responsible for getting a signed release form from each audience member. Instructs audience members on how to conduct themselves and makes sure there are no problems during taping.
Deliver messages to various crew members to coordinate communications.
Execute the coordination and preparation of audience giveaway campaigns.
Barista
Starbucks
Vineland/New Brunswick, NJ
09.2020 - 01.2022
Delivered legendary customer experiences, cultivating a warm, welcoming environment and building positive rapport with new and regular customers alike
Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
Followed Starbucks operational policies and procedures, including those for cash handling and safety and security
Followed health, safety and sanitation guidelines for all products
Sales Associate
Areopostale
Vineland, NJ
02.2017 - 12.2019
Greeted customers, ringing up purchases, providing customer assistance, and offering product knowledge
Maintained an up-to-date knowledge of deals and promotions offered
Processed payments, entering promotion codes, and issuing receipts
Maintained a clean and organized store environment and stocking shelves.
Education
Bachelor of Arts - Journalism And Media Studies
Rutgers, The State University of New Jersey
New Brunswick, NJ
05.2022
Skills
Excellent time management skills
Professional Relationship Building
Proactive, with a high level of organization
Cash Handling Accuracy
Relationship Building
Verbal and Written Communication
Ability to handle multiple projects under tight deadlines