Tahira Habib
Salem Va,VA
Summary
Dynamic leader with proven success in operations management and team leadership at Bp Quick Mart. Excelled in enhancing customer satisfaction and resolving conflicts, demonstrating exceptional verbal communication and problem-solving skills. Achieved significant improvements in team performance and financial efficiency, underscoring a results-driven approach with a focus on strategic planning and customer service excellence. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Manager
Bp Quick Mart
08.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Teacher
Bahria College Naval Anchorage
08.2012 - 04.2013
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
School Administrator
Pakistan Urdu School
09.2000 - 05.2002
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Served as liaison between parents and students.
- Streamlined school operations by implementing efficient administrative processes and procedures.
- Met with parents of prospective students to discuss student needs and school offerings.
- Conducted regular assessments of curriculum effectiveness, making data-driven adjustments to meet evolving educational standards and student needs.
Education
BBA - Business Management
Allama Iqbal Open University
Pakistan08.1999
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Conflict Resolution
- Reliability
- Sales Techniques
- Teamwork and Collaboration
- Customer Service
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Bp Quick Mart
08.2022 - Current
Teacher
Bahria College Naval Anchorage
08.2012 - 04.2013
School Administrator
Pakistan Urdu School
09.2000 - 05.2002
BBA - Business Management
Allama Iqbal Open University
Similar Profiles
Renvi PatelRenvi Patel
Gas Station Cashier at 185 quick martGas Station Cashier at 185 quick mart
Abigail SherryAbigail Sherry
Cashier at Exxon Quick MartCashier at Exxon Quick Mart
Suzanne SambouSuzanne Sambou
Cashier Manager at Quick Mart StoresCashier Manager at Quick Mart Stores