Tahira Lester
Sacramento,CA
Summary
Observant customer service representative skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hairstylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.
Overview
12
12
years of professional experience
Work History
Hairstylist
Self-employed
08.2020 - Current
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Organized sales area and work station to showcase products and boost sales.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Shift Lead, Customer Service
Starbucks
01.2016 - 01.2017
- Led a team of customer service representatives, ensuring high levels of customer satisfaction.
- Handled escalated customer inquiries and complaints with professionalism and efficiency.
- Trained and mentored new hires, enhancing team performance.
- Maintained accurate records of customer interactions and transactions.
Sales Associate
Macys
07.2014 - 09.2015
- Met and exceeded weekly sales quotas by opening various accounts.
- Provided exceptional customer service, addressing customer needs and resolving issues promptly.
- Assisted in inventory management and product merchandising.
- Developed strong product knowledge to effectively communicate features and benefits to customers.
Call Center Representative
Your Community Organization
01.2013 - 01.2014
- Made outbound calls to encourage voter registration, increasing community engagement.
- Achieved and surpassed call targets and goals.
- Provided detailed information about voter registration processes and answered related questions.
- Maintained accurate and detailed records of call outcomes.
Education
Studied Business Administration -
San Francisco State University
San Francisco, CA07.2013
Skills
- Strong communication and interpersonal skills
- Proven ability to meet and exceed sales targets
- Excellent customer service and conflict resolution abilities
- Proficient in CRM software and Microsoft Office Suite
- Team leadership and training experience
- Detail-oriented with strong organizational skills
- California licensed cosmetologist
Timeline
Hairstylist
Self-employed
08.2020 - Current
Shift Lead, Customer Service
Starbucks
01.2016 - 01.2017
Sales Associate
Macys
07.2014 - 09.2015
Call Center Representative
Your Community Organization
01.2013 - 01.2014
Studied Business Administration -
San Francisco State University
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