Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tahira Lewis

Bedford Heights,OH

Summary

Accomplished Nurse Manager with a proven track record at United Healthcare, enhancing patient care standards and staff development. Expert in clinical judgment and staff leadership, successfully managed a team of 13 nurses, ensuring high patient satisfaction. Skilled in case management and conflict resolution, significantly improved care delivery through effective communication and interdisciplinary collaboration.

Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.

Overview

4
4
years of professional experience

Work History

Nurse Manager

United Healthcare
02.2022 - Current
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
  • Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
  • Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
  • Managed 13 nurses and nursing activities for a leading MCO providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.

Client Care Manager

United Healthcare
05.2020 - 02.2022
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Maintained client files with, records of client interactions, client notes, and other information.
  • Interacted with team members across departments to research and resolve customer issues.
  • Participated in community events to promote services and engage with public.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Education

Master of Science - Nursing

University of Phoenix
Arizona City, United States
09.2024

Skills

  • Strong Clinical Judgment
  • Patient Counseling
  • Ethical Practice
  • Care Monitoring
  • Quality Improvement
  • Staff Leadership
  • Utilization review
  • Crisis Intervention
  • Corrective Action Implementation
  • Quality Assurance
  • Case Management
  • Conflict Management
  • Performance Improvement
  • Task Delegation

Timeline

Nurse Manager

United Healthcare
02.2022 - Current

Client Care Manager

United Healthcare
05.2020 - 02.2022

Master of Science - Nursing

University of Phoenix

Similar Profiles

CREATE PROFILE
Tahira Lewis