Tahira M. Aregbe
Intake Coordinator
Lakewood,WA
Summary
Healthcare professional with high standard of excellence and results-driven approach. Proven experience in managing patient referral processes and enhancing patient intake systems. Known for strong collaboration skills and adaptability to evolving needs. Expertise in patient communication and administrative coordination.
Overview
24
24
years of professional experience
Work History
Referral Liaison
Eden Hospice
08.2024 - Current
- Develop a strategic referral marketing plan
- Expand the program's healthcare network
- Increase overall revenue for the practice or program
- Respond to patient referrals
- Review medical records
- Track and measure marketing and data reports
- Streamline patient referrals
- Bridge the gap of communication between providers
- Maintain relationships with key referral sources
- Served as a liaison between the organization and local agencies to secure resources for program participants.
- Served as a liaison between patients'' families and clinical teams to ensure that all parties were well-informed about ongoing care plans.
- Streamlined communication between nursing staff and patients by serving as a liaison for updates on health status and concerns.
- Served as a liaison between hospital administration and faith communities to ensure proper coordination of resources during times of disaster or crisis response efforts.
- Developed strong relationships with clients, resulting in increased trust and business referrals.
- Conduct pre-screening of potential patients to determine their eligibility for admission
- Served as a liaison between technical teams and management, ensuring alignment on project requirements and expectations.
- Nurtured partnerships with industry professionals, fostering mutually beneficial referral networks that drove new business growth.
Intake Coordinator
Eden Hospice
08.2024 - Current
- Answer telephone calls related to referrals
- Review and process referrals
- Work closely with the patients and patients families
- Verify insurance and run insurance authorization
- Schedule patient appointments with clinicians
- Work closely with the Director of Clinical Services, Marketing Team, Clinicians, Physicians, and other coworkers
- Help manage clinicians schedules
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Maintained accurate and up-to-date client records.
- Enhanced communication between interdisciplinary teams, ensuring patient needs were met comprehensively and efficiently.
- Conducted initial assessments to tailor care plans, positively impacting patient outcomes.
- Cultivated supportive atmosphere for patients and their families during intake process, fostering sense of community.
- Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
Intake Coordinator
Careage
07.2023 - Current
- Recording patient information
- Verifying health insurance
- Performing clerical duties
- Answering incoming calls to address patients questions about the admissions process
- Guide patients through the healthcare admissions process
- Working closely with the Executive Director
- Working and maintaining a relationship with the clinicians to schedule patient visits
- Completed intake assessment forms and filed clients' charts.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Scheduling Coordinator
CHI Franciscan Home Healthcare
04.2021 - 11.2023
- Managed and organized clinical staff schedules
- Answering phone calls and emails, greeting patients and prospective patients and reminding them of upcoming appointments
- Liaise and coordinate with health care professionals about schedules, patients and any changes
- Resolve scheduling conflicts as they occur
- Developing and implementing staffing solutions
- Making sure clinicians were up to productivity
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
- Improved operational efficiency by automating routine scheduling tasks.
- Developed system for tracking vacation and leave requests, maintaining seamless operations.
- Streamlined scheduling processes, reducing time spent on creating schedules by half.
Unit Secretary
HCA Florida Gulf Coast Hospital
03.2001 - 07.2021
- Entered physician orders in computer
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Scheduled physician appointments
- Filed paperwork
- Scheduled in hospital procedures
- Assisted physicians, director of nursing, coworkers and families
- Maintained the order of the nurses desk
- Maintained the office machines
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Scheduled patient appointments to maximize healthcare provider availability.
- Improved departmental communication with efficient handling of phone calls and messages.
- Supported positive patient experience by promptly addressing inquiries and concerns.
- Improved healthcare team collaboration by efficiently coordinating meetings and distributing relevant information.
Education
Vocational Education and Training - Health Science
Tom P. Haney Vocational Technical Center
Panama City, FL07.1994
High school diploma -
A. D. Harris High School
Panama City, FL06.1994
Skills
- Medical Terminology
- Laboratory Experience
- Management
- HIPAA
- ICD-10
- Epic
- EMR Systems
- Vital Signs
- Triage
- Microsoft Powerpoint
- Order Entry
- Employee Orientation
- Anatomy Knowledge
- Medical Coding
- Medical Scheduling
- Clerical Experience
- Computer Skills
- Insurance Verification
- Home Care
- Medical Billing
- Patient Care
- Medical Records
- Administrative Experience
- Office Management
- Hospital Experience
- Phone Etiquette
- Physiology Knowledge
- Medical Office Experience
- ICD-9
- Teaching
- Experience Administering Injections
- Sales referral coordination
- Insurance verification
- Strong work ethic
- Incoming call reception
- Follow-up skills
- Time management skills
- Scheduling appointments
- Incoming call management
- Scheduling proficiency
- HIPAA compliance
- Human resources liaison
- Referral screening
- Patient chart maintenance
- Customer relationship management
- Patient scheduling
- Inventory management
- Office administration
- Unit secretary training
- Sales and referral goals
- Cross-cultural sensitivity
- Effective multitasking
- EMR / EHR
- EHR referral tracking
- Multi-line phone operations
- Deadline oriented
- Medical office administration
- Referral program optimization
- Confidentiality
- Skilled in [software]
- Charting and clinical documentation
- Telephone etiquette
- Referral program implementation
- Medical records maintenance
- Ethics review board liaison
- Multitasking and organization
- Task delegation
- Customer service
- Daily timekeeping
- Patient data confidentiality
- Relationship building
- Administrative duties
- Microsoft office
- Customer service and support
- Training referrals
- Clinical support
- Project scheduling
- Medical records management
- Lab test documentation
- Coordinate referrals
- Confidentiality requirements
- Meeting coordination
- Specialist referrals
- Scheduling and calendar management
- Electronic recordkeeping
- Parent liaison
- Documentation and recordkeeping
- Calendar management
- Outpatient care
- Insurance claims
- Medical referrals
- Staff management
- Agency referrals
- Experience performing clerical duties
- Decision-making
Accomplishments
- Achieved high census goal through effectively helping with developing a referral program to attain increased census.
Timeline
Referral Liaison
Eden Hospice
08.2024 - Current
Intake Coordinator
Eden Hospice
08.2024 - Current
Intake Coordinator
Careage
07.2023 - Current
Scheduling Coordinator
CHI Franciscan Home Healthcare
04.2021 - 11.2023
Unit Secretary
HCA Florida Gulf Coast Hospital
03.2001 - 07.2021
High school diploma -
A. D. Harris High School
Vocational Education and Training - Health Science
Tom P. Haney Vocational Technical Center
Personal Information
Authorized To Work: US for any employer
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