Tahira McCutchen-Mitchell
Duluth,GA
Summary
Well-qualified customer service proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
Work History
Early Stage Collections Agent
Aston Carter
07.2022 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Trained new team members on scripts, company services and collection strategies.
Call Center Customer Service Representative
Alorica
04.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Supervisor
Allied Universal Security Services
03.2019 - 04.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Call Center Associate
Kelly Services
08.2018 - 03.2019
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Apple Specialist
Best Buy
01.2016 - 08.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2016
Skills
- Familiarity with Locating Individuals
- Process Optimization
- Records Management
- Customer Relations
- Staff Training
- Quality Assurance
- Customer Support
- Business Administration
- Business Planning
- Customer Interaction
- Chart Organization
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Early Stage Collections Agent
Aston Carter
07.2022 - Current
Call Center Customer Service Representative
Alorica
04.2021 - 07.2022
Supervisor
Allied Universal Security Services
03.2019 - 04.2021
Call Center Associate
Kelly Services
08.2018 - 03.2019
Apple Specialist
Best Buy
01.2016 - 08.2018
High School Diploma -
Penn Foster Career School
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