Tahira Walcott
Bergenfield,NJ
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused with a passion for delivering exceptional service. Strong interpersonal skills for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Customer Service Account Specialist
Momeni Inc.
Carlstadt, NJ
11.2018 - Current
- Updated the system with order specifics, customer details, preferences, and billing information.
- Drafted documents such as letters, emails, and reports to communicate with customers in a professional manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Exceeded and established service goals, while leveraging customer service, sales, and employee management best practices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed strong customer relationships to encourage repeat business.
Salon Manager
Moxie Salon
Englewood, NJ
09.2016 - 11.2018
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Organized promotional events to attract new customers and increase sales.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
Receptionist Administrator
Haworth Country Club
Haworth, NJ
01.2014 - 09.2016
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Created spreadsheets to track customer information such as contact details and preferences.
- Scheduled appointments and maintained calendars for staff members.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Coordinated meetings between internal departments and external partners and clients.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - Radiology Program
Bergen Community College
Paramus, NJ07-2028
Skills
- Customer service
- Attention to detail
- Organization and time management
- Teamwork and collaboration
- Task prioritization
- Problem resolution
- Networking
- Interpersonal communication
- Data management
- Multitasking Abilities
References
References available upon request.
Timeline
Customer Service Account Specialist
Momeni Inc.
11.2018 - Current
Salon Manager
Moxie Salon
09.2016 - 11.2018
Receptionist Administrator
Haworth Country Club
01.2014 - 09.2016
Some College (No Degree) - Radiology Program
Bergen Community College
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