Summary
Overview
Work History
Education
Skills
Timeline
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Tahirah Carter

tahirahabacarter@icloud.com
Baltimore,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive medical assistant passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.

Overview

18
18
years of professional experience

Work History

Telephone Operator

Greater Baltimore Medical Center, GBMC
Towson, MD
06.2021 - Current
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.
  • Maintained accurate records of calls placed and received.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Connected callers with appropriate professional, department or business.
  • Maintained up-to-date knowledge of emergency call procedures.

Direct Support Professional

Gallagher
Lutherville, MD
08.2018 - Current
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients to support independence and well-being.
  • Maintained entire family's schedule and organized events.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Liaised with key accounts to deliver targeted administrative household support.

Unit Clerk

Union Memorial Hospital
Baltimore, MD
05.2016 - 03.2020
  • Completed daily charge reconciliation to keep billing current and accurate.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered multi-line telephone system, provided information and directed calls.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.

Medical Records Clerk

Park West Nursing & Rehab
Baltimore, MD
07.2008 - 08.2018
  • Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Gathered patient information by collecting demographic information from variety of sources.
  • Maintained patient records in compliance with security regulations.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Uploaded physician progress notes, history and physicals into electronic medical records.

Education

High School Diploma -

Harford Institute
2555 Harford Rd
06.1994

Skills

  • Client Records Management
  • Personal Service
  • Sound Judgment
  • Progress Tracking

Timeline

Telephone Operator

Greater Baltimore Medical Center, GBMC
06.2021 - Current

Direct Support Professional

Gallagher
08.2018 - Current

Unit Clerk

Union Memorial Hospital
05.2016 - 03.2020

Medical Records Clerk

Park West Nursing & Rehab
07.2008 - 08.2018

High School Diploma -

Harford Institute

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Tahirah Cartertahirahabacarter@icloud.com