Tahirah Hayes-Cooke
Yeadon,PA
Summary
Compassionate healthcare professional with proven ability to oversee patient safety and well-being. Strong collaborator, dependable under changing circumstances, and driven to achieve positive outcomes. Expertise in monitoring patient status, providing emotional support, and ensuring calm environment. Equipped with excellent communication skills and keen sense of empathy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Service Worker
AVI Foodsystems, Inc
05.2023 - Current
- Prepared and served food and beverages to patients in a timely and efficient manner
- Followed proper food handling procedures to ensure safety and quality of products
- Took patients orders for breakfast, lunch and dinner
- Pass an collect trays after each meal
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Passenger Service Agent
Prospect Airport Services
06.2019 - 05.2023
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Educated passengers on safety procedures and provided assistance to disabled passengers.
Patient Sitter
Hahnemann Hospital
02.2016 - 06.2019
- Applied de-escalation techniques to manage patient agitation.
- Observed patients for behavioral changes and reported to medical team.
- Demonstrated empathy and active listening to address patient concerns.
- Provided companionship to reduce patient anxiety and promote well-being.
- Monitored patients using observation software to track vital signs and movement.
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Increased patient morale through engaging conversation and companionship throughout their hospital stay.
Cashier
Dunkin' Donuts
01.2014 - 02.2016
- Completed customer transactions with precision and speed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier/Customer Service
Party Pizza
12.2011 - 07.2014
- Handled extensive customer transactions swiftly while upholding accuracy under pressure.
- Trained new cashiers on transaction handling procedures.
- Executed customer transactions with precision, managing cash, credit cards, and electronic payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier/Customer Service
Wal-Mart
08.2008 - 12.2011
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PA06.2017
Skills
- Food Service
- Food Handling
- Serving Experience
- Patient Care
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Positive attitude and energy
- Team oriented
- Attention to detail
- Working quickly
- Fast-paced environment
- Safe food handling
- Working with diverse people
- Productivity and efficiency
- Basic medical terminology
- Stress tolerance
- Feeding assistance
- Light housekeeping
- Patient communication
- Emotional support
- Patient monitoring
- Fall prevention
- Personal hygiene assistance
- Compassionate care
- First aid and safety
- Vitals monitoring
- Teamwork
- Mental health support
- Active listening
- Direct patient care
- Excellent communication
- Reliability
- Multitasking Abilities
- Problem-solving abilities
Certification
ServSafe, 09/23, 09/28
- Certified Home Health Aide (CHHA)
Timeline
Food Service Worker
AVI Foodsystems, Inc
05.2023 - Current
Passenger Service Agent
Prospect Airport Services
06.2019 - 05.2023
Patient Sitter
Hahnemann Hospital
02.2016 - 06.2019
Cashier
Dunkin' Donuts
01.2014 - 02.2016
Cashier/Customer Service
Party Pizza
12.2011 - 07.2014
Cashier/Customer Service
Wal-Mart
08.2008 - 12.2011
ServSafe, 09/23, 09/28
High School Diploma -
South Philadelphia High School
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