Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Tahiri Rivera

Killeen,TX

Summary

Dynamic leader with a proven track record at Red Lobster, enhancing operational efficiency and driving revenue growth through strategic planning and team development. Skilled in budget coordination and client relations, I excel in creating high-performance cultures that increase staff retention and customer satisfaction. My adeptness in financial acumen and interpersonal skills has consistently fostered organizational development and market expansion. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Red Lobster
Killeen, Texas
04.2024 - Current
  • Designed sales and service strategies to improve revenue and retention.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Conducted regular meetings with management team to review progress against established objectives.
  • Oversaw product development initiatives from concept through completion stages.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed service and sales strategies to improve retention and revenue.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Formed and sustained strategic relationships with clients.
  • Guided management and supervisory staff to promote smooth operations.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Administered employee discipline through verbal and written warnings.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created schedules and monitored payroll to remain within budget.
  • Analyzed market trends to inform business decisions and strategies.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Kitchen Manager

Red Lobster
Round Rock , TX
05.2020 - 04.2024
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
  • Reviewed vendor invoices for accuracy before authorizing payment transactions.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Ensured compliance with health and safety regulations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
  • Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
  • Received, organized and rotated paper goods and food ingredients.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Created weekly schedules for kitchen staff members based on anticipated business volume.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Trained new employees to perform duties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Achieved cost-savings by developing functional solutions to problems.

Server

Red Lobster
Killeen, TX
04.2019 - 03.2020
  • Trained new employees to perform duties.
  • Prepared drinks according to standard recipes.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Assisted in training new servers.
  • Checked food before serving it to customers.
  • Responded to ad hoc cleaning duties at end of shift.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Followed health safety guidelines when preparing and serving food products.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recognized by management for providing exceptional customer service.

Server

Red Robin
Killeen, TX
11.2017 - 03.2019
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Assisted in training new servers.
  • Checked food before serving it to customers.
  • Responded to ad hoc cleaning duties at end of shift.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Followed health safety guidelines when preparing and serving food products.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained records of transactions made during shift as required by law or company policy.

Education

High School Diploma -

Coral Reef Senior High
Miami, FL
06-2008

Criminal Justice - Criminal Justice

Everest Institute
Miami, FL

Skills

  • Branding
  • Advertising and marketing
  • Sales
  • Strategy
  • Staff training and development
  • Dealership management
  • Budget coordination
  • Cost analysis and savings
  • Client relations
  • Top talent recruiting, hiring, and retention
  • Staff-retention programs
  • Economic analysis
  • Staff management
  • Time and resource optimization
  • Multi-unit operation management
  • Human resources management
  • Performance improvements
  • Trend analysis
  • Performance analysis
  • Problem resolution
  • Program administration
  • Market growth
  • Financial acumen
  • Organizational development
  • Staffing
  • Purchasing
  • Vendor sourcing
  • Financial document control
  • Facility management
  • Operations management
  • Team oversight
  • Outsourcing
  • Staff training
  • Consistently meet goals
  • Efficient multi-tasker
  • Service quality improvement
  • Deadline oriented
  • Staff development
  • Cross-cultural communications
  • Budget administration
  • Process improvements
  • Effective leader
  • Account management
  • Sales expertise
  • Cost reductions
  • Budget forecasts
  • Matrix management
  • Bilingual
  • Leader
  • Staff supervision
  • Budget allocation
  • Budget analysis
  • Performance improvement
  • Product development
  • Time management
  • P&L management
  • Profit generation
  • Networking
  • Staff training/development
  • Departmental operations management
  • Human resources leadership
  • Sales team development
  • Distribution management
  • Goal setting
  • Succession planning
  • Revenue and market expansion
  • Interpersonal skills
  • Profit and loss accountability
  • Customer relationship management

Certification

  • Servsafe Manager Certification
  • Servsafe Manager Allergen Certifications
  • Profit And Loss Management
  • Certification Of Developing others

Languages

English
Native language
Spanish
Proficient (C2)
C2

References

Upon request

Timeline

General Manager

Red Lobster
04.2024 - Current

Kitchen Manager

Red Lobster
05.2020 - 04.2024

Server

Red Lobster
04.2019 - 03.2020

Server

Red Robin
11.2017 - 03.2019

High School Diploma -

Coral Reef Senior High

Criminal Justice - Criminal Justice

Everest Institute

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Tahiri Rivera