Tahirih Jones
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Life Safety Security
09.2022 - 08.2023
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Coordinated and monitored service activities to confirm work met all requirements.
- Drove continuous improvement initiatives within the team, fostering a culture of excellence and consistently exceeding client expectations.
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Maintained database systems to track and analyze operational data.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
Contact Center Representative
Bryant & Stratton College
01.2022 - 09.2022
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Consistently met or exceeded sales targets by effectively promoting products or services during customer interactions.
- Improved student enrollment rates by conducting informative campus tours and personalized admissions counseling sessions.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
Customer Care Lead
Raymour & Flanigan
06.2021 - 12.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Played a crucial role in the development of company-wide customer service guidelines, ensuring consistency across all channels.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted call-in customers with questions and orders.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
Ground Crew Operations
United Airlines
09.2018 - 05.2021
- Facilitated smoother workflow within the ground crew team by taking initiative to resolve scheduling conflicts and coordinating shift rotations.
- Contributed to a more organized work environment by maintaining accurate records of equipment inventory and servicing schedules for ground support vehicles.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Collaborated with security teams to maintain a secure airfield perimeter, contributing to overall airport safety measures.
- Ensured proper fueling procedures were followed, resulting in optimal fuel consumption and reduced costs for airlines.
- Maintained accurate documentation of performed work and completed tasks.
- Provided support during inclement weather events by assisting in snow removal efforts or de-icing procedures as needed.
- Assisted in reducing aircraft turnaround time with efficient baggage handling and passenger boarding processes.
- Helped minimize flight delays through effective coordination of ground services such as catering, cleaning, and refueling operations.
Education
No Degree - Biotechnology
Erie Community College
Buffalo, NY06.2026
Skills
- Client Advocacy
- Goal Setting
- Proficiency in Office programs
- Telephone communication
- Notetaking and documentation
- Software Proficiency
- Problem-Solving
- Networking
- Multitasking
- Organization and Time Management
- Cultural Awareness
Timeline
Service Coordinator
Life Safety Security
09.2022 - 08.2023
Contact Center Representative
Bryant & Stratton College
01.2022 - 09.2022
Customer Care Lead
Raymour & Flanigan
06.2021 - 12.2021
Ground Crew Operations
United Airlines
09.2018 - 05.2021
No Degree - Biotechnology
Erie Community College
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