Summary
Overview
Work History
Education
Skills
References
Timeline
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TAHISHA GRIFFITH

TAHISHA GRIFFITH

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Looking to find and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Store Manager

Rue21
07.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Alabama/Georgia/Florida Recruiter

Abercrombie & Fitch
02.2006 - 08.2011
  • Identified and recruited candidates for management positions
  • Managed relationships with colleges & universities to source candidates and spread awareness of career paths with the company
  • Prepped for and attended career fairs to source candidates
  • Created and maintained relationships with cultural and business organizations to promote and encourage diversity and inclusion in the stores
  • Trained and developed management teams regarding diversity, inclusion, recruiting strategies, hiring practices and best HR practices
  • Coached District Managers on best hiring practices.

Store Manager

Abercrombie & Fitch
04.2004 - 02.2006
  • Trained and developed assistant managers and managers-in-training to ensure their readiness for promotion
  • Managed the daily store operations
  • Ensured excellent customer service in a fast-paced environment
  • Demonstrated multi-tasking abilities, professionalism and time management skills
  • Responsible for souring and hiring all part time staff to ensure efficient workflow
  • Created weekly store schedules for all employees.

Support Supervisor

Banana Republic
11.2003 - 04.2004
  • Led team in placement and organization of bi-weekly incoming merchandise in the stockroom
  • Ensured the salesfloor was replenished with merchandise hourly
  • Trained new employees on the stockroom procedures.

Customer Care/Account Services

EDS
11.2001 - 07.2003
  • Received inbound calls from OnStar account
  • Problem solved various issues pertaining to the OnStar system
  • Problem solved customer concerns regarding their accounts
  • Directed calls to various departments as needed to help resolve concerns.

Education

BS BIOLOGY -

Oakwood College (University)
05.2001

Skills

  • Proficient in Microsoft Office Suite
  • Proficient in Apple iWork
  • PCRecruiter
  • Reflexis
  • Retail Merchandise Quality Standards
  • Diversity & Inclusion Trained
  • Strong interpersonal & communication skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Sense of urgency and results driven
  • Team building skills
  • Self-Starter
  • Customer Relations

References

Available Upon Request

Timeline

Store Manager

Rue21
07.2019 - Current

Alabama/Georgia/Florida Recruiter

Abercrombie & Fitch
02.2006 - 08.2011

Store Manager

Abercrombie & Fitch
04.2004 - 02.2006

Support Supervisor

Banana Republic
11.2003 - 04.2004

Customer Care/Account Services

EDS
11.2001 - 07.2003

BS BIOLOGY -

Oakwood College (University)

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TAHISHA GRIFFITH