Tahisha King
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Rental Assistant Case Worker
Clayton County Board of Commissioners
05.2022 - 12.2023
- Managed inquiries related to the Emergency Rental Assistance Program through various channels.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Demonstrated strong teamwork, policy adherence, and efficient problem-solving.
- Maintained detailed records of rental transactions, ensuring accuracy and adherence to regulations.
- Participated in staff meetings for continuous improvement of services provided to renters.
Client Tax Specialist
Aston Carter
01.2022 - 03.2022
- Maintained thorough and current understanding of applicable tax laws.
- Provided personalized support for users, resolving 1099 inquiries promptly.
- Identified and escalated common trends within support interactions.
- Proactively solved user queries with excellent attention to detail.
- Advocated for the user community, communicated effectively, and demonstrated empathy.
Marketing Researcher
Aston Carter/Dental Office
07.2021 - 12.2021
- Increased brand awareness by conducting in-depth market research and analysis.
- Streamlined data collection processes, resulting in more accurate and timely market trend reports.
- Conducted primary research through surveys, interviews, and observations, providing critical data for marketing team initiatives.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
Customer Service Agent
Aston Carter
01.2021 - 06.2021
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Help Desk Tech (Help Desk Technician)
Kelly Services/Apple
10.2020 - 12.2020
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Improved user experience with proactive system maintenance and updates.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
Mail Clerk
Delta Air Lines Inc/
02.2020 - 03.2020
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
Switchboard Operators, Including Answering Service
Home Depot
11.2018 - 10.2019
- Reduced call wait times for improved customer experience by efficiently routing calls to appropriate departments.
- Maintained high-quality service standards with consistent adherence to company policies and procedures.
- Increased caller satisfaction with friendly, empathetic, and professional communication skills.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Assisted callers with problem resolution, ensuring satisfactory outcomes for both customers and the company.
- Handled difficult situations calmly and professionally, demonstrating excellent conflict resolution skills when necessary.
Marketing Researcher
Costar Group/Apartments.com
05.2015 - 10.2017
- Streamlined data collection processes, resulting in more accurate and timely market trend reports.
- Identified opportunities for growth by analyzing consumer preferences and behaviors.
- Reduced costs for market research initiatives through efficient project management techniques.
- Presented findings to executive leadership, influencing strategic decision-making process.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
- Improved forecasting accuracy by refining predictive models with additional variables from external data sources.
Clerical/Administrative Assistant
Georgia World Congress Ctr
05.2001 - 04.2014
- Enhanced team productivity by managing schedules, organizing meetings, and handling correspondence.
- Increased accuracy and efficiency in data entry tasks, ensuring timely completion of projects.
- Assisted management with decision-making by preparing detailed reports on various office activities and metrics.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues via phone or email communication.
- Supported executive-level staff with meeting preparation, travel arrangements, and expense reporting, ensuring seamless business operations.
- Reduced errors in documentation by meticulously proofreading materials before submission or distribution.
- Maintained a professional office environment by ordering supplies, managing inventory levels, and coordinating equipment maintenance as needed.
- Expedited document processing time by utilizing advanced software tools for file conversion, organization, and storage.
- Coordinated events such as conferences or seminars by securing venues, organizing logistics, managing attendee lists, and creating promotional materials as necessary.
- Exceeded deadlines by effectively prioritizing tasks, creating checklists, and allocating resources to complete projects on time.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Vocational School Certificate - Business Office Administration
Atlanta Technical College
Atlanta, GA06.2000
Associate's Degree - Paralegal Studies
Atlanta Technical College
Atlanta, GA12.2024
Skills
- Microsoft Office Suite
- Accounting (Accounts Receivable and Payable), Data Entry
- Proficient in technology: Adobe Acrobat, Lexis/Nexis, Thomson Reuters West-law, and other research tools
- Time Management
- Written Communication
- Neighborly Software
- Client Relationship Building
- Document Preparation
Licenses Certificates Training
Licensed Notary Public of Georgia
Certification
- Licensed Notary Public - Expires 2027
- Certified , Notary Signing Agent - National Notary Association -2024
Timeline
Rental Assistant Case Worker
Clayton County Board of Commissioners
05.2022 - 12.2023
Client Tax Specialist
Aston Carter
01.2022 - 03.2022
Marketing Researcher
Aston Carter/Dental Office
07.2021 - 12.2021
Customer Service Agent
Aston Carter
01.2021 - 06.2021
Help Desk Tech (Help Desk Technician)
Kelly Services/Apple
10.2020 - 12.2020
Mail Clerk
Delta Air Lines Inc/
02.2020 - 03.2020
Switchboard Operators, Including Answering Service
Home Depot
11.2018 - 10.2019
Marketing Researcher
Costar Group/Apartments.com
05.2015 - 10.2017
Clerical/Administrative Assistant
Georgia World Congress Ctr
05.2001 - 04.2014
Vocational School Certificate - Business Office Administration
Atlanta Technical College
Associate's Degree - Paralegal Studies
Atlanta Technical College
- Licensed Notary Public - Expires 2027
- Certified , Notary Signing Agent - National Notary Association -2024
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