Summary
Overview
Work History
Education
Skills
Timeline
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Tahisha Kirkpatrick

Winter Haven,Florida

Summary

Assertive Customer Service Representative uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals. Focused customer service representative delivers consistent and professional work for every assignment. Offers 7+ years in customer service related industry environments and top-notch abilities in interpersonal relations and . Trained in dual monitor usage and microsoft suite.

Overview

21
21
years of professional experience

Work History

CNA

Comfort Keepers
04.2020 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Customer Service Representative

AT&T Call Center
10.2015 - 02.2020
  • Answered inbound calls to handle various concerns, set appointments and close sales
  • Informed customers of promotions and special offers to increase sales
  • Documented, researched and resolved customer service issues.

Insurance Agent

Primerica
05.2009 - 08.2014
  • Expanded client base with powerful marketing, cold calling and referral management
  • Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate
  • Explained different options to prospective clients and recommended suitable insurance policies.

Telemarketer

Sitel
06.2003 - 12.2008
  • Managed productive calls by maintaining control and using scripts to overcome objections
  • Opened and updated customer accounts with personal information, payment methods, and order details
  • Fielded wide-ranging questions and consistently encouraged customers' interests in products.

Education

Microsoft certificate - Business Administration And Management -

College of Central Florida

Skills

  • Follow up with them clients
  • Insurance application, and
  • I set appointments with clients
  • Place orders
  • Paperwork Processin
  • Complaint Resolution
  • Appointment Scheduling
  • De-Escalation Techniques
  • Microsoft Office Suite

Timeline

CNA

Comfort Keepers
04.2020 - Current

Customer Service Representative

AT&T Call Center
10.2015 - 02.2020

Insurance Agent

Primerica
05.2009 - 08.2014

Telemarketer

Sitel
06.2003 - 12.2008

Microsoft certificate - Business Administration And Management -

College of Central Florida

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