Tahisha Stimphil
Copiague
Summary
Highly organized Appointment Scheduler with experience in managing and coordinating complex schedules. Strengths include effective communication skills, problem-solving abilities, and high level of accuracy in data entry. Demonstrated impact in previous work through improved scheduling efficiency and customer satisfaction. Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
24
24
years of professional experience
Work History
Appointment Scheduler
Mount Sinai
Huntington
07.2018 - Current
- Coordinated communication between physicians, staff members, patients, families, government agencies and insurance companies.
- Monitored patient care quality and safety standards in accordance with Joint Commission guidelines.
- Managed daily operations of the hospital, including staffing, scheduling, and resource allocation.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Responded proactively to concerns and questions by acting on patient feedback.
- Communicated with patients with compassion while keeping medical information private.
Customer Service Representative
Accommodations Plus
Melville
08.2016 - 07.2018
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Followed company policies and procedures related to customer service operations at all times.
- Processed refunds, exchanges, and upgrades when necessary.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Advised passengers of any changes or delays in their scheduled flights.
Customer Service Representative
ShopRite
Bethpage
04.2015 - 08.2016
- Performed opening and closing duties such as counting cash drawers or setting alarms.
- Managed inventory levels through regular cycle counts and monitored sales data for trends.
- Provided customer service support via telephone calls or emails when required.
- Processed payments using cash registers, debit and credit cards, and other forms of payment.
- Handled returns according to company policy including issuing refunds or exchanges as necessary.
- Conducted price checks and answered customer inquiries regarding product availability.
- Assisted in training new staff members on store policies and procedures.
- Managed cash register operations using POS system and processed sales and returns.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Customer Service Representative
American Airlines
Miami
01.2005 - 10.2015
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Followed company policies and procedures related to customer service operations at all times.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Greeted passengers and provided information about departure and arrival times.
- Maintained cleanliness of work station by disposing trash properly and restocking supplies as needed.
- Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Performed check-in procedures for both domestic and international flights.
Pharmacy Technician
Moms pharmacy
Melville
03.2004 - 01.2005
- Assisted pharmacists in compounding sterile products according to state regulations.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Managed filing of prescriptions, both electronically and manually.
- Provided education materials about medications to patients upon request.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Pharmacy Technician
Duane Reade Pharmacy
Brooklyn
04.2001 - 03.2004
- Assisted pharmacists in compounding sterile products according to state regulations.
- Organized work areas so that everything was easily accessible when needed.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Assisted in training new employees on pharmacy procedures.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Verified accuracy of medication labels before they were dispensed to customers.
- Restocked shelves with new supplies of medications as needed.
- Managed filing of prescriptions, both electronically and manually.
Education
High School Diploma -
Clara Barton
New York, NY06-1999
Skills
- Appointment scheduling
- Patient communication
- Data entry
- Resource allocation
- Quality assurance
- Customer service
- Medical terminology
- Computer skills
- Telephone etiquette
- Account management
- Teamwork and collaboration
- Patient advocacy
- Schedule coordination
- Telephone management
- Call screening
- Remote work capabilities
- Efficient coordination
- Problem solving
- Client relationship building
- Data entry proficiency
- Confidentiality
- Follow-up skills
Languages
English
Professional
French
Professional
creole
Professional
Timeline
Appointment Scheduler
Mount Sinai
07.2018 - Current
Customer Service Representative
Accommodations Plus
08.2016 - 07.2018
Customer Service Representative
ShopRite
04.2015 - 08.2016
Customer Service Representative
American Airlines
01.2005 - 10.2015
Pharmacy Technician
Moms pharmacy
03.2004 - 01.2005
Pharmacy Technician
Duane Reade Pharmacy
04.2001 - 03.2004
High School Diploma -
Clara Barton
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