TAHITA DOYLE
Pearland,USA
Summary
SPHR Certified HR Consultant, Trusted Advisor, and Senior Business Leader with a Master of Science in Human Resources Management and a Master of Business Administration. A strategic change and organizational development consultant with solid experience with ERP transformations. Substantial and well-rounded history in IT delivery and management. Proven track record of success in delivering strong organizational leadership, leading organizational effectiveness, providing strategic business partnerships, and inspiring/leading creative solutions. Demonstrate excellence in envisioning, leading, and managing strategic change and leading individual, organizational, and team-driven enterprise-wide change initiatives. Excellent experience driving goal-surpassing business results using proven change management methodologies, succession planning, strategies, techniques, and approaches.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Franchisee
EXPRESS EMPLOYMENT PROFESSIONALS
11.2023 - Current
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
- Monitored industry trends to identify potential opportunities for growth or improvement within the franchise operation.
- Expanded market reach through strategic partnerships with local businesses, resulting in mutually beneficial collaborations that drove increased sales volume for both parties involved.
- Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
- Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
Senior Consultant
Deloitte
08.2021 - 03.2023
- Consultative expert and trusted advisor providing strategic change management expertise to a list of multi-national and industry-leading clients across the technology, energy, and manufacturing sectors
- Employ in-depth knowledge and expertise to guide clients on the impact of organizational change, utilizing proprietary tools, technology, and software to assess corporate culture, performance, and readiness for change
- Leverage the ability to understand business objectives, recommend new approaches to drive efficiency, create vision and goals for the clients, and implement continuous process improvements to drive change and organizational excellence
- Demonstrate leadership over critical and complex change management challenges
- Innovative in supporting change and transition initiatives, influencing change at different organizational levels, and engaging leadership by developing comprehensive change and workforce transition plans and programs
- Manage the client experience and ensure on-time delivery of all projects within scope and budget
- Leverage subject matter expertise to oversee the work of junior consultants and employees
- Monitor the work quality, performance, and work delivery of offshore resources
- Provide change management development and coaching to staff to ensure their delivery of quality business-facing deliverables that increase client satisfaction
- Drive and sustain change through independent and objective thinking, resilience, and the ability to navigate challenging situations and resistance
- Increase business value and customer satisfaction by assisting clients in articulating their desired future-state organization and then helping them imagine, build, and sustain the organizational structure, workforce, and culture necessary to realize that vision
- Drive significant and ongoing changes across the clients’ businesses through leadership and contribute to practice development initiatives, including culture building, internal community involvement, and eminence
- Instrumental in business development efforts, including client presentations and request for proposals
- Successful in driving an improvement in the sale of DEI services to clients by proposing and working with DEI practitioners in the firm to implement Diversity, Equity, and Inclusion initiatives
Organizational Development Consultant
Ministry of Health / tAKAMOL, Inc.
08.2020 - 08.2021
- Demonstrated expertise in strategic thought leadership, project management, organizational and talent development, independent decision-making, complex process facilitation, capacity management, and change management
- As a trusted advisor and consultative expert, provided organizational development expertise and strategies to support the world's most extensive healthcare transformation
- Advised on organizational designs and job descriptions and created guidelines and frameworks for nationwide implementation
- Championed successful strategies to oversee the launch of the HR Center of Excellence soft launch in 1Q 2021
- Developed and deployed a strategy for delivering competency assessment feedback and coaching to employees and leaders, with detailed metrics and linkages to development actions and training
- Spearheaded and managed efforts to develop HR resources, guidelines, and frameworks to improve organizational effectiveness
- Directly oversaw the Performance Management Program, built and implemented an organizational culture of collaboration and innovation, and designed talent management frameworks to upgrade skills and capabilities to support the Ministry of Health (MoH) through its transformation
- Introduced and implemented training strategies and options company-wide in 1Q 2021 after in-depth analysis
Human Resources Head / Human Resources Leader / Advisor
Saudi Aramco
04.2014 - 08.2020
- Experienced HR strategist charged with innovating, leading, and overseeing HR team and strategy for engineering services department of 3000 employees
- Delivered high-level strategic planning necessary to drive recruitment, talent and performance management, succession planning, knowledge management, staff retentions, operational excellence, diversity, equity, and inclusion
- Demonstrated strong business acumen in generating $1.5M+ in annual revenue across operations and sales
- Supported more comprehensive transformational change initiatives and drove organizational improvements with the implementation and oversight of a revolutionary program to increase women in the workforce through a transformational DEI strategy
- Successfully impacted the culture and workforce and diversified the workplace with measurable change interventions, including the recruitment, placement, and development of more women
- Achieved a significant milestone in hiring women to fill 50% of the staff positions
- Built and cultivated strong stakeholder relationships working cross-functionally with other departments to achieve shared enterprise-wide goals
- Improved employee communication and retention by collaborating with internal departments to deliver comprehensive training and assess learning outcomes for 100+ leaders
Human Resources Leader
Koch Industries, Flint Hills Resources Refinery
01.2010 - 12.2013
- Provided full-cycle HR leadership to 300+ technical professionals, 25+ senior leaders, and 500 hourly employees
Human Resources Account Manager / Global Human Resources Advisor
Shell Oil Company
01.1997 - 12.2010
- Directed human resources delivery of talent management for clients and leaders in the US and globally
Education
Master of Science - Human Resources Management
Houston Christian University
Master of Business Administration -
Houston Christian University
Skills
- Change Management Implementation
- Staff Empowerment Leadership
- Employee Engagement Strategies
- System Development
- Strategic Policy Planning
- Process Design
- Talent Succession Planning
- Organizational Change Management
- Effective Organizational Design
- Organizational Change Management
- Equity-Focused Strategy Development
- Inclusive Engagement Practices
- Equity Strategies
- Change Management Delivery
- Operational Efficiency Enhancements
Certification
- Senior Professional of Human Resources Certification (SPHR)
- Prosci Change Management Methodology
- Organizational Development Certification Program (ODCP)
- Corporate Assessor of Operational Excellence
- Change Management Certificate
Affiliations
Delta Sigma Theta Sorority, Inc.
Degrees
- MBA
- SPHR
- PROSCI
- ODCP
Timeline
Franchisee
EXPRESS EMPLOYMENT PROFESSIONALS
11.2023 - Current
Senior Consultant
Deloitte
08.2021 - 03.2023
Organizational Development Consultant
Ministry of Health / tAKAMOL, Inc.
08.2020 - 08.2021
Human Resources Head / Human Resources Leader / Advisor
Saudi Aramco
04.2014 - 08.2020
Human Resources Leader
Koch Industries, Flint Hills Resources Refinery
01.2010 - 12.2013
Human Resources Account Manager / Global Human Resources Advisor
Shell Oil Company
01.1997 - 12.2010
Master of Science - Human Resources Management
Houston Christian University
Master of Business Administration -
Houston Christian University
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